POSITION SUMMARY: The Teller serves as the primary point of contact for customers and non-customers and provides outstanding customer service throughout the interaction. They perform a variety of customer transactions on a daily basis, provide information, resolve issues and look for opportunities to strengthen the customer relationship through suggestion of other bank products and services. NOTE: Starting pay is $16.00/hour. In this entry level position the incumbent will be exposed to various types of transactions.Development of knowledge of Union Bank's products and services allows for advancement through the career path. Hours: Part-Time (20 Hours) Monday - Friday 2:00 PM - 6:00 PM (with one day off during the week), Saturday 8:00 AM - 12:30 PM OR Part-Time (20 Hours) Monday - Friday 1:00 PM - 5:00 PM ESSENTIAL FUNCTIONS:
- Accept and accurately process all financial transactions.
- Maintain responsibility for cash drawer and follow proper balancing procedures.
- Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
- Provide excellent customer service by providing answers and assistance for customer questions, and concerns.
- Cross sell other bank services and refer customers to other departments to help achieve goals set by management.
- Learn and maintain knowledge of products, fees and policies, and stay current on offerings to make product suggestions.
- Demonstrate compliance with all bank regulations for assigned job functions that apply to designated job responsibilities.
- Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required.
- Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
- Regular and reliable attendance is an essential function of this position.
- Perform other job related duties as assigned.
QUALIFICATIONS:
- High school diploma
- Cash handling experience preferred
- Accuracy and attention to detail
- Previous sales and customer service experience preferred
- Effective communicator - promotes Union Bank's customer service philosophy
- Basic math skills and proficient computer skills
- Ability to work independently and exercise good judgment
WORKING ENVIRONMENT:
- Indoor work - not exposed to outdoor elements or hazards
- Ability to stand and/or walk for prolonged periods of time
- Some sedentary work lifting and/carrying up to 50 lbs. occasionally.
PLEASE VIEW THE APPLICANT TERMS & CONDITIONS BEFORE PROCEEDING WITH YOUR APPLICATION. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)