Location: Plattsburgh,NY, USA
The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Smithfield team as:
Teller
This opportunity may be perfect for you if you have experience in:
> Relationship Building
> Cash Handling
> Customer Service
ABOUT THE POSITION
As a Teller in our Durkee Street office, you will be responsible for performing a variety of duties not limited to processing customer transactions, responding to inquiries for information, assisting staff and supervisors with functions relative to the daily operation of the Branch.
Responsibilities
> Provide consistent, outstanding customer service by anticipating and reacting to customer needs
> Process transactions accurately and efficiently
> Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate
> Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
> Balance cash drawer and adhere to established cash limits
> Open deposit accounts for customers
> Adhere to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments
> Adhere to applicable federal regulations and Company policies and procedures
What you will need to thrive in this role:
In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:
Education/Certifications:
> High School Diploma or equivalent required
> 2 years of experience in customer service, cash handling, or retail sales preferred
Skills/Knowledge:
> Strong communication skills, both written and verbal; comfortable communicating with customers, team members, and management
> Quality customer service skills; friendly, helpful attitude and patient attentiveness
> Ability to remain detail-oriented while following procedures and providing good customer experience
> Demonstrated ability to complete multiple tasks while staying aware of surroundings
> Understanding of importance of discretion and confidentiality; demonstrate good ethics and integrity
> Skilled in Microsoft Office Suite (Word, Excel and Outlook); ability to learn banking related software
Other:
> Must be able to travel to various branches as needed
> Will work rotating Saturday schedule
What we will bring to the table:
We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:
> Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
> Medical, Dental, and Vision Insurance and Flexible Spending Plan
> Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
> Education and Tuition Reimbursement
> Employee Assistance Program for our employees and their immediate family members
We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.
As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation's leading publications and bank-rating firms.
The salary range for this position is $17.00 - $20.00 per hour commensurate with experience and education.
Additional compensation may be earned through the Company's incentive programs, subject to individual and company performance.
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