Location: Ithaca,NY, USA
Description
CFCU Community Credit Union (CFCU) is seeking an energetic individual to fill the position of a Teller Supervisor. This individual will supervise the activities of the teller operations area by assigning tasks, cross-training, facilitating one on one coaching sessions, participating in hiring and on-boarding process of new hires, attending trainings/seminars, assisting with complex transactions and sensitive member relations issues, and explaining policies and procedures to members.
Requirements
& Responsibilities:
* Perform all necessary teller functions as required to successfully serve CFCU members.
* Prepares weekly and Saturday schedule for tellers in conjunction with Branch Manager.
* Facilitates one on one coaching sessions, recommends training, areas of development, evaluates and documents employee performance and assists manager with completing annual evaluations.
* Responsible to cross-train tellers to have a thorough understanding of all day-to-day tasks.
* Facilitates regularly scheduled teller huddles and staff meetings.
* Approves timecards for tellers and verifies accuracy and PTO usage.
* Identifies performance problems and provides recommendation for action to Branch Manager, VP Member Experience, and Human Resources as appropriate.
* Responsible for department operating within the established guidelines, following all approved policies and procedures. Takes immediate action to resolve all compliance issues.
* Manages branch cash orders, incoming and outgoing shipments, and vault balancing.
* Maintains thorough understanding of Cash Recyclers including but not limited to balancing, replenishment, & auditing.
* Maintains thorough understanding of ATM/VTM functions including but not limited to balancing, replenishment, and trouble-shooting.
* Performs required monthly branch self- audits, cash counts, vault verifications and security audits.
* Monitors check and cash differences to mitigate risk and loss to the branch and CFCU by identifying and coaching tellers on fraudulent and counterfeit transactions.
* Motivates tellers to make qualified referrals, and cross-sells credit union products and services to satisfy member needs referring them to MRRs, UAs, Wealth Management, Mortgage, and Business Lending as appropriate.
* Maintain a deep understanding and knowledge of CFCU policies, procedures, and federal regulations.
* Supports the daily activity of the tellers, including but not limited to, providing overrides, assisting with referral opportunities, interacting with members, and making exceptions when warranted.
* Assists with outages by providing support in researching and correcting transaction errors.
* Maintains thorough understanding of branch technology.
* Monitors teller activities for compliance within established policies, procedures, and Federal regulations.
* Verifies and researches any identified night depository discrepancies.
* Completes end of day tasks and responsibilities to verify and ensure branch is in balance.
* Performs overrides for teller transactions, understanding due diligence, responsibility, and liability associated with all overrides.
* Understand and utilize branch operations policies and procedures, including maintaining accurate records and logs.
* Execute all safety and security procedures established by management and organization.
* Balances and maintains an accurate cash drawer by verifying correct processing and posting of transactions.
* Supports oversight of branch in the absence of the Branch Manager.
* Performs other related duties as assigned.
Desired Skills and Experience:
* One to three years of similar or related experience.
* A high school education or GED.
* Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
* Excellent communication skills, both written and oral.
* The ability to train, motivate and develop a strong team.
* Must be able to work a flexible schedule Monday through Saturday.
Equal Employment Opportunity:
Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. CFCU provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.
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