Teller Supervisor
: Job Details :

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the HAVE IT ALL model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas.Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join us as a full-time Teller Supervisor!Why join us?An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)Competitive pay and annual discretionary bonus eligibleComprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a fewFamily-friendly work hoursWith 175+ community bank locations, we offer opportunities to grow and develop in your careerPromote from within cultureWhat you'll do:The Teller Supervisor is responsible for the supervision of teller staff and all branch functions associated with processing customer transactions and providing routine banking services. This position requires strong leadership, organizational, and communication skills to motivate staff and effectively organize and delegate duties among the teller staff. Responsibilities include:Operate a teller drawer to serve customers in lobby or drive upRecognize potential cross-sell opportunities and direct customers to appropriate bank personnelTake a proactive approach to solving operational issues and make approvals/exceptions to policy as neededRecognize and report potential fraud to management. Ensure compliance of all department, bank and regulatory policies and procedures are followed to maintain safety of customers and employeesPerform routine monthly audits and daily/monthly sales trackingParticipates in hiring, onboarding, training and ongoing development of teller staff including performance reviewsUphold established Wintrust culture by providing best-in-class customer service and participating in community eventsQualifications:Previous teller experience required3-5 years of supervisory experience preferred, preferably within a financial institutionExcellent customer service and communication skillsHigh school diploma or equivalentTravel between branches may be necessaryAbility to lift 30 lbsAbility to stand for long periods of time#J-18808-Ljbffr