Location: Worcester,MA, USA
Schedule
Schedule: Thurs-Fri: 3:30-7:30. Sat: 8:30-3:30 (14.5 Hours)
What You'll Do
Summary/Objective:
Contribute to DCU's Success Sharing and business goals by identifying members' needs, providing service excellence and helping members achieve their financial goals.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing.
* Understand and explain all DCU products and services and complete member requests.
* Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships and educate and cross sell appropriate products and services.
* Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
* May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
* Continuously identify and submit efficiency and process improvement ideas
* Perform other job-related duties as assigned.
What You'll Need
* High School Diploma or equivalent
* Prior cash handling experience
* Previous customer service experience preferred
* Verbal communication skills
* Technical skills (Windows, Microsoft Office)
* Bilingual skills a plus - Portuguese preferred
What We Do
DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.
DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ...@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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