Salary: $13.90 Hourly Location : Coos Bay, OR Job Type: Temporary Job Number: 2024-00006 Department: Bookstore Division: Administrative Services/CFO Opening Date: 07/18/2024 Closing Date: Continuous FLSA: Non-Exempt Bargaining Unit: NA Primary Purpose Perform a variety of duties in support of the Campus Store to help ensure that all work is completed timely and efficiently. This includes, but is not limited to upholding excellent customer service, cashiering, stocking, cleaning, assist with start-of-term course material rush end-of-term buyback, and physical inventory. This is an on call temporary position for no more than 520 hours per fiscal year. Schedule will vary depending on peak business demands and need for coverage. Description of Essential FunctionsCampus Store Services (50% of Time)
Assist as cashier for the bookstore; includes reconciling the cash drawers and balancing daily receipts, preparing the reconciliation and deposit. Alert supervisor of major errors. Assist with daily sales operation in the bookstore, includes keeping the shelves and sales floor well stocked, maintained, and merchandised. Assist with start-of-term rush, end-of-term buyback, and inventory in the bookstore. Receive and prioritize incoming calls to the bookstore. Assist callers, directing to the appropriate person, or take and relay messages. Customer Service (50% of Time)
Provide excellent customer service to all students and parents coming from a variety of different backgrounds, such as age, ethnicity, and social economics regarding financial aid, course material exchanges/refunds, and cashiering processes as well as other College processes to ensure that all students receive complete and accurate information. Conduct cash, check, and/or department charging transactions. Provide receipts upon request. Assists customers in obtaining course schedule, locate and purchase course materials based of their course schedule. Performs Other Duties and Special Projects as Required/Assigned Required Knowledge, Skills and AbilitiesREQUIRED QUALIFICATIONS: High School diploma or GED/equivalent. One (1) year of experience in a front-line environment with an emphasis on customer service, computer operations, and conflict resolution. Successful applicants for this position must possess the following knowledge, skills and abilities, or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation:
- Requires the ability to perform all of the duties of the position effectively and efficiently with minimal supervision. Commitment to being punctual and reliable.
- Knowledge and ability to utilize all of the tools and equipment of the position in a safe and responsible manner.
- Knowledge and ability to administer first aid in emergency situations.
- Ability to work independently while exercising judgment during interactions with students, staff, and the public on campus during all hours of operation.
- Ability to work independently and to consistently follow administrative procedures and to explain procedures to those unfamiliar with them.
- Knowledge and demonstrated ability to use MS Word, working knowledge of spreadsheets, word processors, and similar office applications required.
- Ability to effectively communicate in English with others both orally and in written form, which includes the ability to restate at various language levels, to simplify, and to use demonstrations which relate to previous knowledge and concrete experience.
- Ability to work effectively and sensitively with individuals of diverse cultural backgrounds and perspectives, and abilities.
- Ability to consistently convey a pleasant and helpful attitude by using excellent interpersonal and communication skills to control sometimes stressful and emotional situations. Requires sufficient communication and human relations skills to resolve complaints/issues, defuse anger, and gain cooperation.
- Ability to work early morning and/or late evening hours as needed.
PREFERRED QUALIFICATIONS: Experience working in retail or other customer service orientated position. College coursework, certificate, or degree strongly preferred. Additional Job InformationJOB TITLE: Campus Store ClerkLOCATION: Coos Bay CampusFTE: Varies - no more than 520 hours per fiscal year.ORGANIZATION: Southwestern Oregon Community CollegePAY LEVEL: E Step 3 ($13.90 per hour)EXEMPTION STATUS: Non-exemptPHYSICAL REQUIREMENTS: AttachedREPORTS TO: Campus Store ManagerCLASSIFICATION: Temporary REVISION DATE: July 2021 SUPPLEMENTAL INFORMATION: Southwestern Oregon Community College only accepts applications through this online application system. We want you to be successful in applying with us. We highly encourage you to complete and submit your application in advance of the deadline. For assistance with this, please email For technical assistance with your application, please call (855) ###-####. Please note: We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum/special qualifications and additional requirements to be considered for this position. Based on your responses to the qualifying questions, the system may automatically screen you out from further consideration. Required documents must be provided at the time of application. Please remove any personal information such as photographs, date of birth, gender, social security number, and other protected information from your documents. Documents containing protected information will be considered incomplete. Incomplete applications will not be considered. Positions are subject to budget consideration and approval. For the candidate who is hired into this position, salary placement will be based on guidelines in administrative policies and procedures or collective bargaining agreements (as applicable). For this reason, please be sure to include everything in your application that you want the college to consider towards placement. The college does not sponsor employees in the visa application process if they intend to use this as their means to work in the United States. This means that all required work visas must be in place and supported by appropriate evidence to be employed by Southwestern. Final candidates will be subject to a criminal background check as part of the employment process. REASONABLE ACCOMMODATION STATEMENT: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all responsibilities, skills, effort, or work conditions associated with the job someone in this position would perform. All employees of Southwestern Oregon Community College are expected to perform tasks as assigned by Southwestern Oregon Community College supervisory/management personnel regardless of job title or routine job duties. VETERAN'S PREFERENCE STATEMENT: Applicants are eligible to use Veteran's Preference when applying with Southwestern Oregon Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-###-#### and 105-###-####. Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and electronically attach the required documentation at the time of application. DOCUMENTS REQUIRED:
- MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) - OR - Letter from the US Dept. of Veterans Affairs indicating a non-service connected pension.
- Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs.
- You can request copies of your military service record through the National Archives website at:
For information regarding Veteran's Preference qualifications, visit the following website: NON-DISCRIMINATION: It is the policy of Southwestern Oregon Community College Board of Education that there will be no discrimination or harassment on the grounds of race, color, gender, marital status, sexual orientation, religion, national origin, age, political affiliation, parental status, veteran status or disability in any educational programs, activities or employment. Persons having questions about equal opportunity and nondiscrimination should contact Vice President of Administrative Services in Tioga 512. Phone 541-###-#### or TDD 541-###-####. All other issues, concerns, and complaints should also be directed to the Vice President of Administrative Services for referral to the appropriate Manager. Annual Campus Crime/Annual Fire Safety (Clery Act) Report The Jeanne Clery Disclosure for Campus Security Policy and Campus Crime Statistics Act (formerly the Campus Security Act) is a federal law that requires institutions of higher education to disclose campus security information, including crime statistics for the campus and surrounding area. As a current or prospective Southwestern student or employee, you have a right to obtain a copy of this information. You may review this information here: You may also obtain a hard copy of this information upon request by contacting Administrative Services at 541-###-####. No Benefits Available 01 Choose your highest level of education or training:
- No High School Diploma or GED
- High School Diploma/G.E.D.
- Some College
- Career Technical Training
- Apprenticeship
- Associate's degree
- Bachelors Degree in Progress
- Bachelor's degree
- Masters Degree in Progress
- Master's degree or Higher
- Ph.D. in Progress
- Ph. D.
- Juris Doctor
- Medical Doctor
- Other Doctorate Level Degree
02 SWOCC employees must work and reside in the State of Oregon at the time their work is being performed. Are you, or will you be residing in the State of Oregon by the start date of this position?
03 How many years experience do you have in retail and customer service?
- 5 + years
- 3 - 4 years
- 2 - 3 years
- 1 - 2 years
- Up to 1 year
- No Experience
Required Question