The County of Riverside's Human Resources Temporary Assignment Program (TAP) seeks to fill a Temporary Customer Support Representative II position to support the Purchasing & Fleet Department. This is a full-time, temporary position located in Riverside.
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
The Customer Support Representative II will be responsible for providing efficient and on-time courier and mail delivery services to Purchasing and Fleet located throughout Riverside County.
The incumbent is responsible for the daily delivery/pickup of interoffice and interdepartmental mail, and US mail. Additional responsibilities include sorting, processing, and metering large volumes of U.S postal mail.
The Customer Support Representative II will be exposed to a warehouse environment which may result in exposure to extreme temperatures depending on the season.
The most competitive candidate will possess professional experience working in courier and mail delivery services and, most importantly, a high volume position(s) requiring exceptional customer service skills.
Must be able to lift 50 pounds.
Schedule: Monday – Friday 8:00AM to 4:30PM
TAP Benefits:
CENTRALIZED MAIL SUPPORT
Independently carry out the full range of mailroom functions and procedures: sort, weigh, presort, bundle, label, and tray mail by zip code in order to prepare mail for U.S. mail pick-up or drop-off; determine mail classes and types of mail; operate postage-metering machines in the metering of first class and third class U.S. mail.Determine production workflow in order to schedule equipment usage; complete postal forms for residual U.S. mail and deliver the forms with the residual and presorted mail; perform data entry; may be responsible for the pick-up and delivery of registered and certified mail for the County.Assign required charges for and meter U.S. mail; monitor the collection and delivery of packages by United Parcel Service and other private mail carriers; inform appropriate County departments of relevant deliveries; apply on a daily basis specific laws, rules, and policies related to the U.S. Postal Service and mailroom operations; monitor vendor documentation and purchase order activity.SUPPLY SERVICES SUPPORT
Load and unload supplies, materials and equipment from trucks; receive supplies, tools, and equipment; inspect for damage and quantity received against requisitions, invoice or freight bills.Store stock in accordance with storing and inventory system; keep storeroom orderly and clean; package items to be shipped; fill requisitions and assemble for delivery; maintain automated and manual filing systems and routine records of items received and issued; take periodic physical inventory.Duplicate forms and other printed material; maintain records, perform data entry, and manual inventory card posting; operate forklift to move pallets; note and report to supervisor items that are low in stock; prepare work orders of items to be sent for repairs; maintain records of petty cash funds.Research problems, adjust schedules to meet deadlines and time frames, and respond to customer concerns; plan and schedule ordering, receipt, and/or storing of goods; interpret complex reports and invoices to ensure goods received match requisition; review documents for conformance to requisition policies.RECORDS MANAGEMENT
Maintain, store, and process records; file and retrieve files, records, and other documents; input information into and maintain a computerized information retrieval system.Collect, sort, and box quantities of files, records, and/or documents; prepare documents for storage and maintain storage facilities; deliver and pick-up records and other material for the division assigned.SUPPORT SERVICES TECHNICAL ASSISTANCE
Assist in performing a variety of minor facilities mechanical and maintenance work under the instruction of Support Services Technician staff; drive County vehicles to and from job/work sites; load and unload trucks and vans; move and secure furniture, boxes, supplies, stock, materials, and equipment.COURIER and DELIVERY DUTY
Using a County vehicle, deliver and pick-up documents, materials, records, and supplies in an assigned route for a group of customers.FACILITIES SUPPORT CENTER
Compile, run, and edit statistical and narrative reports; verify and process facilities tab for employee information; support projects or moves by compiling information.Retrieve data or information from state, County, and DPSS systems; run database application process; complete work tickets related to maintenance issues and repairs; track request and provide updates.Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems; initiate routine correspondence.ASSETS MANAGEMENT
Verify and process incidents for equipment requests; responsible for shipping and receiving, barcoding, and safeguarding capital and non-capital assets for DPSS.Transfer custody of assets to RCIT User Support Technicians prior to installation; validate and prepare retired and/or impaired assets for final disposition.Custodian of equipment receipt and transfer documentation; deliver assets to multiple DPSS locations, conducting periodic inventory and assisting with the deployment of large quantities of equipment.MINIMUM QUALIFICATIONSOPTION I
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Experience: One year as a Riverside County Customer Support Representative I.
OPTION II
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Experience: Two years in any combination of the following: mail delivery service, supply, warehouse, help desk, records management, support services, assets or inventory control operations, or delivery or courier services which required determining routes from mailing addresses.
Other Requirements
Possession of a valid California Driver License: Class C; Where individual position duties require the use of forklift equipment, possession of a valid CAL/OSHA Forklift Certificate is required.
Knowledge Of
Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules, regulations, and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.
Ability To
Read and understand work orders, maps, and forms; operate a computer; perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public, vendors and other County employees; learn to operate bindery and finishing equipment; follow oral and written instructions; work in a team environment; operate electrical pallet jacks and forklifts; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy mail trays and packages; properly lift up to 50 pounds.
What's Next?
This recruitment is open to all applicants. For specific questions regarding this position, please contact Alma Torres at ...@rivco.org.
#J-18808-Ljbffr