Temporary Full-time Fitness Center Receptionist Position (January-April 2025).Shift Hours / Weekly Schedule: Tuesday-Saturday: 6am-2pmGENERAL RESPONSIBILITIES & REQUIREMENTS:
Customer/Member Service & Facilities:- Warmly greet members and guests as they arrive and depart the fitness center, using names when possible.
- Check members & guests into the facilities and classes.
- Provide information/answer questions in a clear and friendly manner.
- Handle complaints and concerns in a timely or immediate fashion when possible.
- Verify account status. Notify members, record any problems with their account, and offer to help resolve issues.
- Monitor equipment and report repairs. Have a basic knowledge of how each piece of equipment operates.
- Adhere to safety policies/procedures.
- Respond immediately to all emergency situations in the building by calling security. In case of an emergency, MODs will need to document the incident, obtain pertinent information, and follow up with management/security.
- Remain aware of potential hazards or unsafe conditions and report them to management, facilities, and maintenance immediately.
- Perform administrative duties including sending and receiving daily emails, computer entry, photocopying, printing, creating posters, etc.
- Adhere to all dress code regulations.
- Be familiar with and enforce member service standards.
- Exhibit awareness of and enthusiasm for all programs offered by the Club.
- Assist with special projects, events, and promotions as needed.
- Attend all meetings and training sessions as required.
ADDITIONAL REQUIREMENTS
- Check inventory and maintain all saleable front desk items.
- Take attendance for all group fitness classes, confirming that all registrants are current fitness center members. If non-fitness members, a class card or payment is required.
- Schedule massage, private training, assessments and wellness coaching. appointments. Make sure the member or guest has purchased a session or package before scheduling the appointment.
- Follow established procedures for collecting money and preparing receipts.
- Distribute towels, locker keys, and vanity products. Inspect locker rooms periodically (5th floor fitness reception)
- Monitor lost and found items.
- Working New Year's Day at our annual Fitness festival is mandatory.
JOB REQUIREMENTS
- High School graduate or equivalent
- Experience in a similar environment is preferred.
- Current CPR certification
- Computer literacy: Word, Excel and willing to learn other computer programs as required by job. Mindbody knowledge is preferred
- Excellent interpersonal, communications, and member service skills.
- At ease with a variety of physical activities, including lifting objects or weights up to 45 lbs.