Who We Are: Our headquarters is located in Escondido, California with remote locations across the United States, Canada, and the United Kingdom. We are a dog-friendly company that encourages our colleagues to establish a healthy work-life balance. We invest in colleagues' growth and development in many ways, including participating in Blanchard leadership training programs, individualized career development tracks, and have partnered with different companies such as Udemy, to allow our colleagues to enhance their personal and professional development through other online courses. Our company culture and values are critical to who we are and how we build connections with our colleagues and clients. As our wonderful Ken Blanchard states no one of us is as smart as all of us , and together we want to grow as a company and as individuals and we look for authentic, diverse talent to join our team. Check out more about us here: Role Purpose: Under general supervision, provides end-users with timely support of information, troubleshooting, problem solving and installation of computer hardware, software applications and telecommunications systems. Providing effective and efficient computer and telecommunications systems troubleshooting and support, ensuring all computer equipment is up-to-date with little to no down time. *This is a temporary position and must be able to come into the office in Escondido, CA.Hourly Rate: $28 - $31/hr Responsibilities
- Answer help desk phone calls in a timely, efficient manner responding to general questions related to company supported applications.
- Record time of calls and type of call received in a log.
- Performs data entry to record all incoming Help Desk requests.
- Research, isolate, resolve and follow-up with end-users on system inquiries, hardware questions, problems and repairs in a timely and reliable manner.
- Generate, maintain and update help desk correspondence and procedural documents as requested.
- Schedule, configure and install new hardware and software applications as needed.
- Coordinate, install and troubleshoot problems associated with the company phone and voicemail systems.
- Communicate, coordinate and follow-up with vendors on hardware repairs, service requests and general questions as needed.
- Performs other related duties as assigned by management.
Who You Are:
- Good Communicator
- Customer-service oriented.
- Detail-oriented
Knowledge, Skills, Abilities
- Strong knowledge of Microsoft O365 and 2013/2016Suite.
- Strong knowledge of Windows operating systems (Windows 10 a plus).
- Knowledge of computer software, hardware, telecommunications, computer theory, web technology.
- Knowledge of Mac software and hardware.
Education and Experience
- Four-year degree with two to four years related experience, such as software trainer, help desk technician, customer service or equivalent combination.
- A+ and MCSA a plus.
- Experience troubleshooting and resolving computer-related problems/issues.
- Experience with multiple operating systems.
Work Environment: Normal office environment to include walking between buildings, lifting, carrying resource materials in excess of 20lbs and occasionally moving furniture. Sitting for extended period of time to read, write and operate computer at desk. Requires adaptability, quick decision making, ability to interpret data, dependability, good judgment, reading, social skills, stress controls, ability to work independently. *Statistically, women and people of color are less likely to apply if they do not meet all the requirements. Even if you feel you do not meet every qualification, we encourage you to apply! Blanchard is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Learn more about the culture here at Blanchard: #LI-Remote