Job DescriptionThe Team: The Hermès Madison Maison Flagship opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Manager, Client Service and Experience and represent Hermes in all respects of their duties.The Opportunity:The Temporary Hospitality Ambassador is responsible for providing unparalleled hospitality by creating a welcoming environment from the front door to the sales floor. The Temporary Hospitality Ambassador is a team player, working collaboratively with sales associates in supporting with all elements of hospitality throughout the selling ceremony. About the Role:
- Create an effortless luxury environment and exceeding expectations in all hospitality services
- Greet and welcome clients as they enter and leave boutique location
- Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
- Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
- Provide bespoke and high touch hospitality service to clients in collaboration with the sales team
- Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary
- Provides directions if needed and partners with Concierge/Host team for obtaining car services as needed
- Assist with directions -have general knowledge of store and neighborhood
- Demonstrate working knowledge of all métiers (product categories)
- Offer storytelling and history behind our products and the Maison art collection
- Provide hospitable services, such as holding umbrellas during inclement weather
- Alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns
- Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed
- All other duties assigned by supervisor
Supervisory Responsibility:
Budget Responsibility:
Decision Making Responsibility:
About You:
- High interest in learning about all the Hermès métiers, history and art collection
- Strong communication skills, offering warmth and graciousness in all interactions
- Excellent customer service skills and a friendly disposition
- Proactivity in taking care of customers in a calm, professional, and polite manner
- Ability to provide information about the neighborhood, store services and other customer inquiries
- Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine-dining
- Works collaboratively and excels in fast-paced environment with continuously changing priorities
- Demonstrates high level of attention to detail and ability to anticipate needs
- Knowledge of languages in addition to English is a plus
- Ability to work a flexible schedule according to needs of the business
- Ability to stand for long periods of time
The range for this position is $20 per hour. Actual rates are determined based on the job, location, and individual experience. We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.About UsA creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.About the TeamWe are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. AN EQUAL OPPORTUNITY EMPLOYER Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners. At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ...@hermes.com.