Temporary Hospitality Ambassador, Maison Madison Flagship Boutique
: Job Details :

Minimum 1 yearThe Team:The Hermès Madison Maison Flagship opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Manager, Client Service and Experience and represent Hermes in all respects of their duties.TheOpportunity:The Temporary Hospitality Ambassador is responsible for providing unparalleled hospitality by creating a welcoming environment from the front door to the sales floor. The Temporary Hospitality Ambassador is a team player, working collaboratively with sales associates in supporting with all elements of hospitality throughout the selling ceremony.About the Role:* Create an effortless luxury environment and exceeding expectations in all hospitality services* Greet and welcome clients as they enter and leave boutique location* Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate* Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner* Provide bespoke and high touch hospitality service to clients in collaboration with the sales team* Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary* Provides directions if needed and partners with Concierge/Host team for obtaining car services as needed* Assist with directions -have general knowledge of store and neighborhood* Demonstrate working knowledge of all métiers (product categories)* Offer storytelling and history behind our products and the Maison art collection* Provide hospitable services, such as holding umbrellas during inclement weather* Alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns* Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed* All other duties assigned by supervisorSupervisory Responsibility:* NOBudget Responsibility:* NODecision Making Responsibility:* NOAbout You:* High interest in learning about all the Hermès métiers, history and art collection* Strong communication skills, offering warmth and graciousness in all interactions* Excellent customer service skills and a friendly disposition* Proactivity in taking care of customers in a calm, professional, and polite manner* Ability to provide information about the neighborhood, store services and other customer inquiries* Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine-dining* Works collaboratively and excels in fast-paced environment with continuously changing priorities* Demonstrates high level of attention to detail and ability to anticipate needs* Knowledge of languages in addition to English is a plus* Ability to work a flexible schedule according to needs of the business* Ability to stand for long periods of timeThe range for this position is $20 per hour. Actual rates are determined based on the job, location, and individual experience.We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.