TTEC Temporary Team Lead - Remote Charleston, West Virginia Apply Now
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Temporary Team Lead working remotely in the United States, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!
What You'll Do
Motivate your team to ensure they're on track to meet both TTEC and client metric performance goals.Answer associates' questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience.Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information.Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.Motivate and mentor your team by providing constant coaching and feedback, celebrating successes, and having difficult conversations when needed.Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks.Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence absenteeism and occupancy.What You Bring to the Role
Associate degree, technical school, or equivalent work experience.Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others.Utilize time management skills and manage priority tasks.Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.Customer-focused mindset.Comfortable with computer systems.What You Can Expect
Supportive of your career and professional development.An inclusive culture and community-minded organization where giving back is encouraged.A global team of curious lifelong learners guided by our company values.Ask us about our paid time off (PTO) and wellness and healthcare benefits.The anticipated range is $20-$22 hourly. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education, and/or skill levels. Visit mybenefits.ttec.com for more information.
About TTEC: Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
In order to make an application, simply read through the following job description and make sure to attach relevant documents.#J-18808-LjbffrRemote working/work at home options are available for this role.