Location: Pebble Beach,CA, USA
The Tennis Front Desk Clerk performs a variety of tasks including reception, sales and maintenance to ensure that the facility meets the expectations of guests and members.
Company Background:
For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.
Essential Duties & Responsibilities:
* Satisfying guests' needs and exceeding guests' expectations are your immediate priority.
* Must have a positive attitude at all times and display integrity in daily interactions.
* Answer the phones within 3 rings and provide information on the facilities and services.
* Schedule lessons for tennis pros; making reservations for court times and ball machine.
* Handling guest complaints using LEAP.
* Greeting guests by name using 15-10-5 rule.
* Sharing and disseminating pertinent guest information to appropriate Departments or Managers.
* Monitor levels of inventory and stock, making recommendations for change to the manager/buyer.
* Post charges for court fees, tennis lessons, demo racquets and food & beverage.
* Straighten, fold, and replenish stock, maintaining an orderly and attractive presentation of merchandise.
* Assist customers with purchases and complete sales transactions.
* Check-in and price merchandise as directed by manager/buyer.
* Assist with maintaining all areas of the Tennis facility.
* Assist with setup, teardown, and clean-up of member happy hour food.
* Assist with stocking of guest amenities (bathrooms, towels, cleaning).
* Restocking towels in lock rooms, taking dirty towels to BC and bringing clean towels using EZ-GO cart.
* Keeping high personal grooming standards and maintaining a neat uniform.
* Wearing nametag at all times.
* Keeping work area clean and organized.
* Comply with Pebble Beach Company safety policies and procedures.
* Arrange tennis matches for hotel guests.
Absolutely Required Skills:
* 1-2 years' experience in a customer service business.
* CPR certification.
* Professional telephone etiquette and organizational skills.
* Microsoft office and computer skills.
Desired Skills:
* Front Desk and club experience preferred.
Why work for Pebble Beach Company:
* Competitive Pay: $17.75/hour.
* Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
* Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
* We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
* Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
* Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
* Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.