THIS ROLE IS REMOTE AND THE CANDIDATE CAN BE LOCATED IN THE MIDWEST OF THE US.World Emblem is one of the world's leading suppliers in high quality decorations. We offer a variety of FlexStyle, custom embroidered, sublimated, high-visibility striping, transfers, and more.Our product quality is complemented by its high level of customer satisfaction. With an average of less than 5 days on most products, World Emblem has one of the most competitive turn-around times in the market. For team members both domestic and abroad, World Emblem creates an inspiring and stimulating work environment so that our team has the space and the resources to innovate within our industry.JOB SUMMARY As a Service Director, you will be responsible for achieving retention and new sales targets. You will develop and implement service and sales strategies within an assigned territory. Your role will be pivotal in contributing to the overall growth and profitability of the organization. This role requires a proactive and enthusiastic approach to sales, excellent communication skills, and a strong customer focus. ESSENTIAL DUTIES AND RESPONSIBILITIES
- Onboard new accounts by doing installs of products, training client's staff, and deploying World Emblem tools to ensure the client's success on product platform.
- Develop and review strategies to maximize revenue within assigned accounts/territory focusing on retention/new business, in alignment with the Hoshin plans.
- Weekly communication with assigned client base via phone and email, in addition to quarterly physical site visits. Bi-Weekly travel required. Must reach out to and have meetings scheduled with multiple key stakeholders to ensure client engagement, including the General Managers.
- Log all work related activities in CRM in real time as they happen, and maintain accurate contact information the CRM system.
- Prospect and qualify potential customers through cold calling, email campaigns, and other lead generation activities to create opportunities
- Develop and maintain relationships with buyers, key decision-makers and influencers within target accounts.
- Manage the sales process from initial contact to closing, including negotiation and contract execution.
- Meet or exceed personal KPIs set by Service Director Lead in alignment with Hoshin plan.
- Stay up-to-date on client needs, industry trends, market conditions, product/solutions portfolio and competitor activities.
- Managing and cultivating Top/Strategic Customer satisfaction, using feedback from Customer Surveys and client interactions.
- Provide detailed and accurate sales forecasting, including Opportunity Management in CRM based on goals set by company.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Valid driver's license and passport required.SkillsStrong Communication Skills: The ability to effectively communicate with clients, present ideas clearly, and negotiate terms.Customer Relationship Management: Experience in building and maintaining long-term relationships with clients.Problem-Solving Abilities: Skill in addressing client concerns and finding effective solutions.Analytical Skills: Capability to analyze sales data and market trends to make informed decisions.Organizational Skills: Efficiency in managing multiple accounts, schedules, and tasks.Team Collaboration: Ability to work well with other team members, including marketing, product development, and customer service teams.Adaptability: Flexibility to adjust strategies based on changing market conditions or client needs.Negotiation Skills: Proficiency in negotiating contracts and closing deals.Project Management: Experience in managing projects from inception to completion, ensuring client needs are met.Technological Proficiency: Familiarity with the latest sales tools and technologies that can enhance productivity and client interaction, specifically Microsoft Office Suite and Microsoft Dynamics 365 CRM (Customer Relationship Management)Education/ExperienceBachelor's Degree or experience of proven success in sales, account management, or a related field with a track record demonstrating the ability to meet or exceed sales targets, manage key accounts, and contribute to revenue growth.Language AbilityAbility to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Ability to speak fluently and write in Spanish is a plus.World Emblem is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.World Emblem is proud to be a drug-free workplace. All applicants will undergo a criminal background check, pre-placement drug screen, and are in compliance with E-Verify