Territory Service Technician
: Job Details :

Territory Service Technician

Requisition ID: 55923

Position Type: (US)Full Time

Workplace Arrangement: #LI-Hybrid

Who Kerry Is:

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

For over 35 years, restaurant and food service operators have trusted us for ultra-premium drink mixes made with real and premium ingredients. Our iconic equipment, recipes and merchandising support provide a world class experience.

What You'll Do:

The Kerry team is seeking a motivated and skilled Service Technician to join our team. The Kerry Territory Service Technician provides prompt, high quality support of Kerry owned equipment. Reporting to the Senior Equipment Field Service Manager, the Technician duties include the installation, maintenance, and repair of related shaver/blenders and refrigerated equipment both on customer premises and/or at the technician's base location, as needed. The ideal applicant will have a strong technical background, excellent customer relations skills, and the ability to identify sales opportunities. This role involves troubleshooting, repairing equipment, and providing exceptional service to our clients while promoting Kerry Brands.

Essential Actions and Responsibilities:

* Create weekly planner by Customer Grade utilizing TST Equipment Performance Report to establish weekly routes. and report follow-up summaries to include Leads and Opportunities.

* Review work orders from Equipment Admin that have TST errors and resolve with corrective actions.

* Perform routine preventative maintenance on a regular basis for all assigned company equipment.

* Perform regional equipment trainings for sales and service personnel.

* Respond in a timely fashion to assigned repair requests, including emergency and after-hours repair calls when necessary. Complete and submit all necessary documentation within management guidelines.

* Install company equipment and train customer management, or designated personnel, on the proper use, maintenance, and cleaning of the equipment.

* Handle equipment installs, replacements or removals while completing and submit all necessary documentation within management guidelines and return equipment.

* Support sales team and initiatives.

* Identify sales opportunities while promoting Kerry Brands.

* Maintain parts and equipment inventories ensuring management directed stock levels are maintained. Complete parts and equipment physical inventories as directed.

* Maintain hand tools, equipment, and service van to ensure safe operation and promote a professional appearance. Responsible for the service, maintenance, inspections, and cleaning of Kerry owned service vehicle within company guidelines.

* Establish strong relationships with customers and ensure customer satisfaction levels are maintained. Respond to all requests, including voice and email messages, within management guidelines.

* Travel outside the assigned territory to assist in the installation, repair, or maintenance of equipment.

* Willingness to work a flexible schedule as overnights & weekends will be required and may include long-distance travel.

* Perform other duties as required.

What Kerry Offers to Support You:

All employees are offered:

* Robust benefits including medical, dental, vision, and related cafeteria plan.

* 401K, vesting in 90 days and 100% match up to 6% of compensation.

* 20 days of PTO begins accrual on day 1!

* Supportive Team Leadership invested in your success.

Tools Provided for Territory Service Technician:

* Service van with tools and equipment.

* 2 Weeks of paid training at our Florida technical center.

* Travel expenses, card provided.

What You'll Need to Succeed:

* High School Diploma Equivalent and 2 year Technical/Trade School training in refrigerated equipment preferred.

* Minimum three years' experience in a related field, ie: appliance repair, refrigeration, AC and/or plumbing.

* Refrigerated equipment training/experience (preferred)

* Solid mechanical ability and knowledge of electrical wiring and components, plumbing, and related safety measures/codes.

* Ability to troubleshoot in both mechanical and electrical systems, identify solutions.

* Must be self-motivated, think independently, and sales/service oriented.

* Must possess strong communication, interpersonal and customer service skills.

* Ability to de-escalate customer concerns, offer and act upon solutions, maintain professional demeanor.

* Candidate must possess a valid driver's license and a clean driving record.

* Strong computer skills including knowledge of Microsoft Office suite of products, Excel, Outlook or similar programs.

* knowledge of Microsoft Office suite of products, Excel, Outlook or similar programs.

* Strong communication, interpersonal and customer service skills

Kerry is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law. Kerry will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. Additional information can be found at: Know Your Rights: Workplace Discrimination is Illegal (dol.gov).

Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a starter kit, investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.

Recruiter: #LI-ES1

Posting Type: LI