Location: Auburn,AL, USA
Position Details
Position Information
Requisition Number TES2500P Home Org Name Sch of Arch PlanandLndscp Arch-Main Division Name College Arch Desgn and Construction Position Title TES IT Support - School of Architecture, Planning and Landscape Architecture Estimated Hours Per Week 40 Anticipated Length of Assignment May 2025 Job Summary
This position provides and delivers advisory/technical assistance to employees and students to guarantee swift resolution of issues. This position will also offers aid for in-class technology, student computers, printer systems, plotters, and faculty tech needs, encompassing the setup and tuning of classroom elements as well as the configuration and diagnostic of client hardware. Alongside this, the role will collaborate with the APLA End Point Support Analyst to identify technological challenges and devise solutions aligning with the School's objectives.
Temporary Employment Services (TES), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university. TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being:
* Assistance in the place of a regular employee who is absent for a specified period of time
* Additional assistance during periods of abnormal or peak workloads
* Assistance with special projects
* Seasonal work
* Emergencies
If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education.
AU students are not eligible for TES.
Essential Functions
The role involves providing support to both employees and students for desktops/printers/plotters along with classroom technology, which encompasses:
* Upkeep of classroom technology; this includes updating workstations, maintaining projectors, and addressing issues during system downtime.
* Identifying the root causes of issues by conversing with users and collaborating with internal support teams or vendors to rectify these issues.
* Replenishing consumables in our array of printing areas when depleted, which includes large format plotters.
* Offering immediate technical help to students and staff during business hours for software and equipment crashes.
Minimum Qualifications
* Associate's degree in information technology or similar field
* Excellent writing and communication skills
* Background in IT
Desired Qualifications
Software Experience
* CAD Software
* 3D Modeling Software
* Office 365
* MMD Management (Jamf or InTune)
* An understanding of Enterprise Networks (Active Directory)
Hardware Experience
* Windows and MacOS
* Large Format Plotters
* Laser Printers
* 3D Printers
* Laser Engraving Systems
Posting Detail Information
Salary Range $20.00/hour Work Hours 7:45am - 4:45pm City position is located in: Auburn State position is located: Alabama Posting Date 08/26/2024 Closing Date EEO Statement
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their website to learn more.
Special Instructions to Applicants Quick Link for Internal Postings
Documents Needed to Apply
Required Documents
* Resume
* Cover Letter
Optional Documents
Supplemental Questions
Required fields are indicated with an asterisk (*).
* * Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.
* AcademicKeys
* The Chronicle of Higher Education
* DiversityJobs
* HigherEdJobs
* HERC (Higher Education Recruitment Consortium)
* Indeed
* RecruitMilitary
* The Tuskegee News
* Professional organization or journal
* Veterans Assistance Services
* Disability Assistance Services
* State Employment Service
* Social Media
* AU Job Bulletin
* Notified by an Auburn employee
* College or university Career Services
* I went to the AU Employment Website directly (www.auemployment.com)
* Other
* * Do you have an Associate's degree in information technology or similar field?
* Yes
* No