Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
If you would like to bookmark this position for later review, click on the Bookmark link. To email this position to a friend, click on the Email to a Friend link. If you would like to print a copy of this position for your records, click on the Print Preview link.
At Sinclair, we are guided by our Core Values, which shape our culture and drive our success:
- Accountable to our students, the community and one another.
- Collaborative in working together to achieve excellence in education and service to our community.
- Compassionate in fostering a supportive environment where every individual feels valued.
- Inclusive so that a college education is accessible to everyone, and all individuals feel heard, valued and respected.
- Innovative to inspire creativity and drive transformative change.
This position at the Dayton Campus Center will provide support to students, faculty, and staff through the administration and proctoring of tests, including placement tests, academic course tests, and other tests that support Sinclair's academic programs. The position is also responsible for routine administrative tasks that support the role such as data entry, communication with stakeholders, appointment scheduling, etc.This hourly pay rate for this position is currently $16.94 per hour with a maximum of 28 hours per week.Why work for Sinclair College?
The following are some of the benefits that support staff with Sinclair College receive:
- Tuition waiver for employee for 3 credit hours per semester
- Opportunity for advancement and promotion
- Support for continued training and education
- OPERS pension participation, with 14% employer contribution
- 14 days of annually observed company holidays, part-time employees are paid for regularly scheduled hours on these days
- High quality programs and events for work-life balance
*SCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.
Principal Accountabilities:
- Provide strong customer service and/or student advocacy as demonstrated through a positive attitude of approachability, adaptability, strong problem solving and desire to identify and support student success.
- Engage in behaviors that create an inclusive environment in which all people are valued and supported.
- Investigate to understand the root cause of a problem, question or issue and solve it as quickly and professionally as possible.
- Administer and proctor academic paper/pencil tests, computerized tests, proctor placement tests, and non-Sinclair tests.
- Communicate with faculty and staff to facilitate student testing. Handle telephone, in person, online and email contacts with students, faculty and staff with professionalism and a high level of customer service.
- Ensure adherence to database and FERPA standards. Enter and retrieve computer-based student information and participate in training sessions regarding database management systems and customer service.
- Maintain records for appropriate follow-up and statistics on usage of services.
Requirements:
- Minimum of a high school diploma or equivalent required; certificate or associate's degree preferred.
- Minimum of one year of work experience in customer service required.
- Knowledge of placement testing processes and academic testing college assessment processes and protocols required.
- Professional verbal, listening and interpersonal skills required.
- Ability to handle telephone, in person, online and email contacts with professionalism and high level of customer service required.
- Knowledge of accounting and statistical procedures related to compilation of reports required.
- Ability to use Microsoft Word to produce necessary memos, fliers, correspondence required.
- Ability to enter and retrieve computer-based data in software systems required. Knowledge of Colleague software preferred.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a minimum of a high school diploma or equivalent?
- * Do you meet the work experience requirements of this position as described?
#J-18808-Ljbffr