Location: Dallas,TX, USA
We are seeking a Textile Customer Service Coordinator to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
For almost 4 decades, our client has provided quality textiles and leathers for home, office, hospitality, and contact designers. They are one of the industry's most recognized brands, with a focus on supplying superior products and service.
Overview:Process orders. Quote pricing, stock, and lead times. Set up new accounts and/or update client info. Track shipments. Process payments. Assist showrooms and outside sales reps with inquiries and customer service requests. Verify tax resale certifications. Proactively recognize cross selling opportunities for discontinued and out-of-stock items. Act as primary point of contact for back orders, returned an/or damaged goods, facilitating customer complaints and resolving problems. Ability to analyze relevant supply-chain data, along with methods to predict and improve issues pertaining to warehouse logistics. Provide feedback on the general functioning of the department as required and make suggestions for improvement.
Summary:This position is responsible for providing proactive, solution driven service to client's customers, vendors, sales teams, and suppliers. This is a highly tactical position that oversees all aspects of the customer's experience including , but not limited to, rolling up sleeves to address concerns and inquiries, providing quotes, processing orders, creating invoices, and ultimately cultivating the customer relationship. This position requires you to be an integral part of the team, which is dedicated to constantly working together to improve the customer experience.
Essential Duties and Responsibilities:
Customer Success• Professionally and pleasantly addresses customer inquiries and concerns• Timely responds to customers and sales reps' calls and emails related to orders, stock availability, payments, client issues, sample requests, etc.• Works with customers, sales reps, and vendors on the pricing of goods for special/large orders• Follow-ups with customers and sales reps to close open estimates/quotes in our system-to close of sale• Responds to request for information, proposals, and other agreementsOrder Processing• Ensures product availability prior to order processing• Uses QuickBooks to process client orders• Reviews orders for completeness• Drafts invoices, contracts, and other shipment documents• Monitors delivery dates• Track's product inventory and alerts relevant departments when materials are low• Provides stock checks and product specification info as requested• Receives and processes checks and credit card payments for orders• Manages any changes to orders• Assists in the maintenance of CRM with data entry and data spreadsheets• Assists Sampling Department by allocating stock in QuickBooks for goods in the warehouseVendor Relations• Orders goods from vendors/mills as needed to meet sampling needs and product orders• Locates alternate materials if an originally selected item is not in stock• Sources products outside normal product lines• Maintains positive vendor relations• Tracks and manages any vendor issues including; pricing, product quality, outages, and service levels• Collaborates with shipping department to schedule shipments and needed shipping documentationCross-trains and participates in all activities across the client's organization as necessaryOther duties as assigned
Qualifications:
• College degree in business-related study is preferred but not required• 2-6 years of customer support experience and/or managing vendor relationships• Experience in the wholesale textile industry is highly preferred but not required
• Experience processing orders in QuickBooks or similar software is required• Experience with supply-chain and logistics is preferred, but not required• Excellent phone and written communication skills• Superior project management, time management, multi-tasking, and organizational skills• Ability to build collaborative relationships• Innate customer orientation• Problem/situation analysis• Computer sills including Microsoft Office, Word, Excel, and Outlook - EXPERT LEVEL IN EXCEL PREFERRED• Client Relationship Management (CRM) system experience is strongly preferred
Physical Demands:• Must be able to lift up to 20 lbs• Stooping, bending, squatting, and kneeling
Company DescriptionRPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach.We are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal's Top Hispanic Owned Companies; an INC. 5000 America's Fastest-Growing Private Company; a six-time winner of Clearly Rated's Best of Staffing award; and one of Forbes' America's Best Professional Recruiting Firms.Company DescriptionRPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach.\r\n\r\nWe are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal's Top Hispanic Owned Companies; an INC. 5000 America's Fastest-Growing Private Company; a six-time winner of Clearly Rated's Best of Staffing award; and one of Forbes' America's Best Professional Recruiting Firms.