*Please apply if you are interested in any future opportunities with Seattle Rep or would like to be considered for 2024-25 Season*Department/Team: Marketing & Communications / Patron ExperiencePosition Reports To: Audience Services Leadership and House ManagementWork Location: In-PersonFLSA Classification: Seasonal/Part Time/Non-ExemptPay Range: $19.97 per hourApplication Deadline: Open until filledYou can apply from your phone by texting floorstaff to (206) ###-####ABOUT USSeattle Rep is committed to producing the highest quality programming, and we believe that our ability to contribute to excellence in the arts depends on building a community whose members come from diverse cultures, backgrounds, and life experiences.We are part of a growing movement in theater to ensure inclusion of those who have been excluded historically; focusing particularly on racial and ethnic groups, LGBTQ+ people, people with disabilities, and women, ensuring they are at the decision-making table and reflected in our community.MissionSeattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures, perspectives, and life experiences of our region.VisionTheater at the heart of public lifeValuesArtistic Vitality, Sustainability, Generous and Inclusive PracticesABOUT THE POSITIONSEATTLE REP is seeking quick-witted, flexible Theater Floor Staff to join the Audience Services Department. Acting as the face of Seattle Rep, our Theater Floor Staff contribute to front-of-house operations during performances, serve concessions and alcohol, and provide quality customer service to enhance the patron experience while upholding our equity practices.This is a part-time position that works for the duration of the 2024-2025 Season, which begins in September 2022 and is scheduled to end approximately in late June, 2025. With the possibility of more hours based off of summer rentals (as booked)..Theater Floor Staff are flexible, energetic members of Seattle Rep who are dedicated to making our patrons' experience match the quality of the art on stage. This position is primarily present during matinee and evening performances and operates the concessions stand, bartends, assist with accessibility accommodations and devices, and assist in the setup and breakdown of various lobby functions, and special events.Typical Duties Include:Build and strengthen relationships between Patrons and Seattle Rep
- Represent the organization to our audiences while upholding our EDI values
- Provide high quality customer service to Seattle Rep patrons
- Respond to patron inquiries and requests for information during performances
- Ensure cleanliness and decorum of Seattle Rep lobby space and other patron-facing areas, setting up and breaking down events as needed
- Enforce safety and health standards set forth by local health guidelines, COVID Safety, and Seattle Rep leadership.
Financial transactions and cash handling
- Handle and manage financial transactions from Concessions and Coat Check using Square
- Contribute to the setup and break down of various point-of-sale terminals throughout the lobby
- Reconcile cash draws
Operate concessions and coat check
- Serve food and beverages at special in-house events and receptions
- Set up and support Merch Stand volunteers
- Pour and serve both alcoholic and non-alcoholic beverages
- Maintain cleanliness of concessions preparation areas and storage spaces
- Check patrons' personal belongings at coat check
- Distribute accessibility devices, as requested
Actively participate in our Equity, Diversity, and Inclusion initiatives
- Attend affinity groups and Employee Resource Groups, as desired
- Support efforts and initiatives that improve accessibility offerings
- Engage in trainings related to Anti-Racism, de-escalation, and Sensory Access
Minimum Qualifications:
- High school diploma or GED
- Availability to work a flexible and irregular schedule, primarily evening and weekend hours
- Genuine interest in theater and working with the public
- MAST and Washington State Food Handler's certification (Training can be provided)
- Ability to stand and walk for up to four hours, as well as move furniture, stock, and boxes weighing up to 50 lbs.
- Commitment to racial equity and social justice practices, and a desire to contribute to a more equitable and inclusive work environment
Desired Qualifications:
- One to two years customer service experience
- First Aid and CPR certification (Training can be provided)
- Strong diplomacy, interpersonal and teamwork skills
- Ability to clearly communicate, both verbally and in written form
TO BE CONSIDERED
Submit a resume detailing related experience and education Submit a cover letter that outlines how your related experience and education qualifies you for the position and illustrates why you want to work at Seattle Rep.Seattle Rep has a mandatory COVID vaccination policy for all employees, with accommodations for medical and religious exemptions only.