Theft Recovery Agent
: Job Details :

Job DescriptionThe Theft Recovery Agent is responsible for ensuring theft packages are processed accurately and rental agreements are closed in a timely manner. The starting pay for this role is $16.50 per hour. *Exciting Announcement: Please note that as Hertz continues to focus on our purpose of advancing the way the world moves, our Oklahoma City location is moving as well! We're gearing up for our move to Oklahoma's mission critical business and technology campus - 7725 Connect, located at 7725 W Reno Ave, OKC, OK 73127. This move is scheduled for November and this location will be the new onsite requirement for this position moving forward. Depending on start date, there may be an instance of where the new hire will temporarily work at the existing location of 5601 NW Expressway until the move occurs. Should you have any questions, please be sure to ask your Talent Acquisition Partner.What You'll Do: •Review and resolve overdue rental files in a timely manner within established guidelines. •Document contract and vehicle information within appropriate systems, including vehicle location(s), conversations, and research. •Confirm stolen status with local authorities and review all applicable systems to create a theft package and generate demand letter when applicable. •Ensure vehicles are placed in the proper hold code. •Review pending theft packages and partner with Corporate Security when appropriate. •Support multiple email inboxes and ensure responses are sent in a timely manner. •Assign vehicles to vendors, as appropriate. •Other responsibilities and projects as assigned.What We're Looking For: •Experience in customer service or call center environment •Moderate efficiency in MS Office, including Excel, Word, and Outlook •Ability to learns and achieve proficiency in new software applications •Excellent verbal and written communication skills •Strong customer service skills with the ability to de-escalate sensitive situations •Strong organization and analytical skills •Ability to work independently •Bilingual is a plusWhat You'll Get: •Up to 40% off any standard Hertz Rental •Paid Time Off •Medical, Dental & Vision plan options •Retirement programs, including 401(k) employer matching •Paid Parental Leave & Adoption Assistance •Employee Assistance Program for employees & family •Educational Reimbursement & Discounts •Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness •Perks & Discounts -Theme Park Tickets, Gym Discounts & moreAbout UsThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran