Location: Emporia,VA, USA
About the RoleIn this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.What You'll DoAcknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accuratelyOffer style and outfit suggestions to the customer, utilizing mannequins and displays for inspirationPromote loyalty by educating customers about our loyalty programsLeverage omni channel offerings to deliver a frictionless customer experienceSupport sales floor, fitting room, check out, back of house, processes as requiredCourteous and responsive to internal/external requestExchange and verifies job related information to provide supportWho You AreHas successfully completed job readiness training at one of Gap Inc's nonprofit partnersEffective communicator with the ability to utilize technology effectively and engage with customers and your team to meet goalsProblem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as requiredAble to handle customer interactions and potential issues/concerns courteously and professionallyAbility to learn procedural knowledge acquired through on-the-job training