DescriptionMembership Services CoordinatorNew York Athletic Club - Travers IslandHours: Full Time Named for Wall Street tycoon, yachtsman and NYAC president William Travers, who guided its purchase in 1888, Travers Island is the NYAC's home in Westchester County. Sixteen miles north of the Manhattan City House, Travers Island's focal points are the Club House, banquet facilities, the gorgeous saltwater swimming pool, the tennis courts, platform tennis courts, the all-weather playing field, the Yacht Club, the Fitness Center, and the Rowing House.Summary:The Membership Coordinator is responsible for working with the Office Manager in assisting members and completing administrative tasks for the Accounting and Membership Office. The MC will report to the Office Manager.Requirements:
- The ability to work hands on with members.
- Strong administrative skills that include MS Word, MS Excel, learning new programs, filing, checking documents for errors, scanning, saving documents to the correct folder and uploading documents to member profiles
- Answering member questions about the different outlets on Travers Island
- Checking receipts daily
- Providing member information about their account
- Assist in handling billing disputes.
- Enter billing for member events.
- Checking and updating member lists daily
- Imputing application information
- Create Member ID, Employee IDs, and Guest Cards
- Interacts with members, solicits, and utilizes feedback, answers questions while solving problems.
- Interacts with each department when necessary.
- Ensure proper steps of service and promote excellent membership experience.
- Perform other related duties, tasks, and responsibilities as required or apparent.
- Obtains pertinent information from members that include updated address, phone number, email address, and credit card information.
- Transmits necessary information to Office Manager
- Must be able to work for the duration of the summer (Memorial Day - Labor Day for a full-time schedule including holidays and weekends, hours vary)
- Completes projects in a timely manner.
- Assists other departments when necessary.
Qualifications and Experience:
- High-energy, outgoing personality with strong professional interpersonal skills
- Excellent attention to detail
- Diplomatic team player able to foster relationships with Members, Employee Partners and guests.
- Possesses a passion for exceeding member expectations and a commitment to excellence that results in providing the highest quality member and guest experience.
- Experience with MS Office
- Strong verbal and written skills
- Flexible attitude for given tasks and adjustment of schedule when needed.
Physical Requirements:While performing the essential functions of this job, the employee is regularly required to stand and walk for extended periods of time, use hands and fingers, reach, climb, bend, twist, stoop, kneel, crouch, and lift and/or move up to 50 pounds. Work outside on occasion.