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Job Summary: The Ticket Operations Manager is responsible for managing the daily operation of all Ilitch Sports + Entertainment box offices and ensuring high customer service standards and cash handling procedures are met.
Key Responsibilities: - Supervise/manage Box Office sales staff.
- Build and maintain events for Little Caesars Arena and other company venues.
- Assist preparation Daily Sales reports for all company events.
- Oversee box office operations during performances (including preparation of Box reports, Box Office Statements and any reports necessary for Event Settlements).
- Ensure accessible compliant ticketing practices are in place for every event.
- Work with sales staff to create invoice templates, account manager edits and creative edits to integrate with local media or other third-party vendors.
- Administer established rules and provides information regarding ticket resale.
- Work with other department to create and help maintain their ticket price codes.
- Program user privileges for 313 Presents, DRW, or Pistons ticketing system.
- Set up any third-party integration requirements as needed.
- Assist with daily reconciliation and preparation of deposits, as well as monitor cash flow.
- Proactively work with booking, touring, and artist representatives on sold maps, rescales, discount offers, and other sales tools to maximize sales on events.
- Maintain digital files and reports, including payroll, in Workday or time management system.
- Ensures positive relationship with promoters, agents, and tour accountants •Work proactively with director and operations managers as it relates to their needs for the functioning of a successful show in advance, night of show and post show.
- Performs other duties as assigned.
Required Knowledge, Skills and Abilities: - Associates degree in business administration, management or related field.
- Minimum three years of experience as box office manager or representative, including management level work experience.
- Knowledge of ticketing software, specifically Ticketmaster Archtics software.
- Excellent oral and written communication skills.
- Strong knowledge of Box Office or similar operations, customer service computer operations, accounting/cash management procedures.
- Ability to direct work of staff in the handling of large sums of money utilizing prescribed cash management controls.
- Effective communication skills, including outstanding interpersonal skills with the ability to interact with all levels of internal and external colleagues and contacts.
- Strong knowledge of computer software, specifically Microsoft Office, including Microsoft Word and Excel.
Preferred Knowledge, Skills and Abilities: - Knowledge of sports and entertainment industry. Bachelor's degree in business or related field a strong plus.
Working Conditions: - Irregular and extended hours including nights, weekends, and holidays.
- Exposure to high noise level.
- Frequent visual/auditory attention.
- While performing the duties of this job, the colleague is regularly exposed to a facility environment, outside weather conditions, extreme cold/heat, chemicals, electricity, moving mechanical parts, high, precarious places; and fumes or airborne particles.
- Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- The colleague frequently is required to sit.
- The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Requires long periods of time on feet.
All items listed above are illustrative and not comprehensive.They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment. Olympia Entertainmentis an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. PRIVACY POLICY