Job Summary: Who Are We? Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! WHAT THIS ROLE WILL DO
- Cash Handling; Bank Procedures and Check-out Procedures
- Maintain superior customer service both in person and over the phones
- Answer phone with prompt and courteous attitude
- Guest Relations
- Will Call Window
- Running Ticket Program on Computer for Sales
- Ancillary Sales - greeting customers after they are scanned into the venue and help them purchase upsells and upgrades.
- Processing Opening and Closing Paperwork
- Knowledge of Talent and Entertainment
- Have a positive attitude
- Keep a clean, well-groomed appearance
WHAT THIS PERSON WILL BRING Required: - Working Knowledge of Phone Handling, Cashiering, Customer Service
- Entry level knowledge of basic computer operation and Point of Sales systems
- Skill in guest relations, phone etiquette, cash handling, filing, multi-task environment, attention to detail
- Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment
- Ability to type 30 wpm
- High School Diploma
- Must be available to work at least 60% of shows already scheduled
Preferred: - Previous Ticketing experience
- Working knowledge of Windows based PC programs
Physical Demands/Working Environment: - Working environment is fast-paced
- Position requires repetitive use of arms for answering busy phones and typing
- Candidate must be able to work outdoors and stand for long periods of time