Location: Baltimore,MD, USA
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
This position will be part of a busy and dynamic working environment at CFG Bank Arena. This position is responsible for ticket sales with a specialization in Ticketmaster Host & TM1 Sales and providing excellent customer service for our world-class events, including will call service, as needed. This role is supported by and works closely with the entire ticketing team.
This role pays an hourly wage of $19.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
About the Venue
Opening February 2023, CFG Bank Arena is a 13,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena will showcase over $200MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue will include a new exterior faade, green scaping and enhanced lighting, this iconic landmark will offer guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena will host 120+ shows annually including the hottest artists on the planet. It will be a cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment awaits in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.
Responsibilities
* Part-time position and requires flexible schedule to accomodate events, including evenings, weekends and holidays
* Accurately process payments for tickets while following all proper box office selling and payment procedures
* Answer phone with prompt and courteous attitude as needed
* Demonstrate excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs
* Facilitate night-of-show will call
* Sell tickets in Ticketmaster Host and TM1 computer programs
* Process opening and closing paperwork
* Answer questions regarding events, tickets, and schedules
* Remain current with new software and product releases
* Perform all other duties as assigned by ticketing management team
* Handle receipt of cash payments and return of accurate and appropriate change, as needed
* Frequent bending, lifting 15-20 pounds, and sitting are required, as well as exposure to multiple external elements and extensive walking through the arena, including inclines and stairs
Qualifications
Ticket sellers must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
* High School Diploma/GED
* Previous ticketing and/or customer service experience preferred
* Must have basic computer skills and a working knowledge of Windows-based PC programs
* Ability to work well both within a team environment and independently with good decision-making capability
* Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times
* Strong verbal and written communication skills
* Extremely organized and detail-oriented and resourceful, able to learn quickly and handle multiple projects simultaneously
* A high degree of personal integrity
* Experience with large-scale events in an arena, stadium, or concert setting of a similar size (12,000+ seats) is highly desirable
* Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred
* Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
* Extensive time spent with moderate to loud noises.
* Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure
* Frequent bending, sitting, standing for long periods of time and walking of the building, including climbing stairs
* Exposure to flashing lights
* Lifting of 15-20 pounds
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ( protected class ) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.