Ticket Seller | Part-Time | Chaifetz Arena
: Job Details :

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

A Ticket Seller is part-time employee who will act as primary point of contact for customers as they purchase tickets for upcoming events at the Chaifetz Arena. They are responsible for providing accurate information for our guests and ensuring all service needs are met. Ticket Sellers will work during the week during our normal business hours (Tuesday through Friday 10am-5pm) and during events (occasional evenings and weekends) to ensure smooth ticketing operations throughout the guest's experience.

This role will pay an hourly wage of $15.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

This position will remain open until November 1, 2024

About the Venue

This position is based at Chaifetz Arena in St. Louis, MO. Chaifetz Arena is on the campus of Saint Louis University and is home to the Billikens Men's and Women's Basketball teams. The arena has a capacity of 10,500 for basketball and includes 16 suites, Lorenzini's and the 1818 Lounge. Chaifetz Arena is home to a variety of events including concerts, family shows, and community events. You can learn more about our venue here: chaifetzarena.com

Responsibilities

• Provide exceptional customer service to all guests both in person and on the phone
• Assist in the purchasing of tickets for upcoming events via Ticketmaster Archtics
• Provide full and accurate information to interested parties
• Help troubleshoot any ticketing issues guests may have on day-of or leading up to events
• Field all inquiries about the venue over the phone & direct all calls to the appropriate departments
• Assist in providing a safe and secure environment for Chaifetz Arena
• Address any customer complaints in a respectful, helpful way and escalate to managers as needed
• Balance cash drawer at end of each shift
• Monitor Will Call and verify ID of those picking up
• Provide excellent customer service assistance to internal and external parties
• Exemplify the How You Doin philosophies

Qualifications

• High school diploma, GED or equivalent preferred
• Must have a demonstrated ability to function in a fast paced, high-pressure environment
• Customer Service experience
• Cash handling experience
• Exceptional Customer Service skills – outgoing and friendly personality required
• Ability to communicate clearly and concisely in the English language
• Possess superior interpersonal and communication skills
• Ability to work both independently and as part of team, remaining flexible in role
• Must have the ability to work flexible schedule including long hours, nights, weekends and holidays.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.