Ticket Taker - Leader Bank Pavilion (Seasonal)
: Job Details :

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

Leader Bank Pavilion's Ticket Taker team plays a key role in controlling venue access and providing front line guest services during our concert and commencement season. We are hiring now for our May 2024 – October 2024 season. Ticket Takers welcome our guests to the venue, scan tickets, and provide guest services under the direction of the Guest Service Lead, Operations Manager, and General Manager. Event shifts are typically in the evening, although some events will take place during the day. Evening availability is required.

WHAT THIS ROLE WILL DO

• Represent Live Nation and Leader Bank Pavilion to all venue visitors, including our business partners and artists, in a professional way.
• Adapt to the varying needs of our diverse artists and audiences.
• Greet guests, scan guest tickets upon entry to the venue, answer guest questions accurately, assist guests with locating their seats and examine tickets for entry to various seating areas around the venue during the event.
• Ability to use electronic scanning equipment and understand digital ticketing to offer guests the most efficient ingress possible.
• Maintain working knowledge of Ticketmaster scanners and devices used in this role. Work with IT to resolve Ticketmaster scanner issues as needed.
• Maintain working knowledge of venue ticketing policies and guest services strategies related to admission and ticketing. Enforce policies and ensure all guests entering the venue have valid admission.
• Assist with keeping the venue safe, clean and presentable to internal and external guests.
• Help guests with accessibility needs, such as helping with seat accommodations or wheelchair escorts.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• Assist in verifying staff credentials to generally restricted areas.
• Provide guest service by greeting and assisting guests and responding to guest inquiries and complaints. Maintain working knowledge of guest services programs and service recovery practices.
• Responsible for maintaining a fun, friendly, and safe environment throughout the venue; uphold venue policies and escalate concerns to appropriate members of the management team in a timely manner.
• Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.
• Ability to work with a diverse group of co-workers and develop strong working relationships across all departments.

WHAT THIS PERSON WILL BRING

• At least 1+ year in a guest service role preferred.
• Ability to perform duties in a professional manner and appearance; ability to make independent and good judgment decisions within proper policy and procedures.
• Strong verbal and written communication skills.
• Strong team player with ability to collaborate and establish strong working relationships with internal and external partners.
• Passion for and proven experience building a diverse workplace by utilizing diversity job platforms, partnering with diverse colleges and community organizations.
• Ability to multi-task within a fast-paced environment.
• Action-oriented and results-driven individual.
• Passion or interests in music, technology and media.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.