Seasonal (Seasonal) Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU?
- Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
- Discounted skiing and riding for friends and family of eligible employees*
- Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
- Generous discounts on outdoor gear, apparel, rental cars, etc.
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for eligible employees*
- 401(k) plan with generous company match
- Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
- Paid parental leave of up to 6 weeks for eligible employees*
- Free regional bus pass
*Click HERE for more information on our employee benefits! For information on Steamboat Ski & Resort Corporation's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
POSITION SUMMARY Be a leader in the Ticket Office! Requirements include: college degree or equivalent experience in the ski/service industry, two (2) years of customer service experience, excellent computer skills and a drive to have FUN at work! Resume required.
ESSENTIAL DUTIES - Responsible for daily operations of our Ticketing locations Main Ticket Office and Mountain Camp.
- Responsible for handling all guest service issues as related to refunds, quality of experiences, department policies, and reservations processes
- Responsible for working with the hiring team to coordinate, hire, train, schedule and supervise all staff for both ticketing locations.
- Assist frontline staff with guests and transactions
- Develop and maintain both department and company policies
- Supervise and coordinate the daily programs and procedures at our Ticketing locations with Finance, Central Reservations and other departments
- Overseeing all sales, accounting and reservation reports for office operations on a daily, weekly and monthly basis
REQUIRED QUALIFICATIONS - 4 years in a customer service position -and- at least 2 years experience working with RTP
- Supervisory/Management Experience preferred
- Proficiency in Microsoft Office Applications(Excel, Word, Outlook, etc.)
- Excellent organizational, guest service and detail skills required
- Diplomatic, professional self-starter who can make sound decisions, frequently, under pressure
- Bookkeeping or accounting background preferred
- Experience in creating, developing and implementing new projects based on company policy
- Desire to have a fun workplace while meeting and exceeding company and department goals
- Ability to adhere to all safety policies
- Employment for this job is contingent upon the successful completion of a background check
EDUCATION REQUIREMENTS - High school diploma or GED equivalent requiredCollege Degree preferred or equivalent in experience within ski industry or service based business
The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.
Steamboat area base hourly pay range: $26.00 - $29.00 per hour PHYSICAL REQUIREMENTS - Must be able to lift up to 50 pounds
- Must be able to stand or sit for extended periods of time
- Must be able to communicate clearly in English in person, professionally in writing and on the phone
- While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions. Hazardous Materials/Noise: The noise level in the workplace is usually moderate. This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski & Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety. Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications. This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause. Employment with Steamboat Ski & Resort Corporation or any of its affiliates is at will meaning either party may terminate the employment relationship at any time with or without cause and with or without notice. This position is located in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado. Steamboat Ski & Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski & Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.