Overview: We are seeking a dedicated and customer-focused Onsite Specialist to provide technical support to our clients with existing service agreements. The ideal candidate will possess a combination of technical skills and a strong eagerness to learn. While some advanced technical experience is necessary, the role is best suited for individuals who are patient, self-motivated, have strong communication skills, and are able to prioritize tasks effectively without constant supervision. This position involves both desktop and systems administration support.
Essential Functions:
- Manage service requests, incidents, and problems using a ticketing system.
- Ensure the smooth operation of IT infrastructure on a daily basis.
- Provide assistance with inbound service calls as needed.
- Perform advanced troubleshooting and administration of Windows-based applications, operating systems (Desktop & Server), and server roles (AD DS, DHCP, DNS, DFS, Print Server, File Server, Terminal Server, etc.).
- Administer and troubleshoot Citrix Servers, VMware, and database technologies/software.
- Troubleshoot WiFi/network issues with advanced technical expertise.
- Take on any other tasks or duties as assigned by management.
Qualifications:
Required Education, Experience, and Certifications:
- Associate's degree (or higher) in Computer Science or related field, industry-standard certifications, or equivalent work experience.
- Previous experience in supporting Windows desktops and/or servers.
- Strong written and verbal communication skills in English.
Preferred Education, Experience, and Certifications:
- 1+ years of experience in customer-facing support or a Call Center environment.
- Basic networking knowledge.
- Excellent customer service and communication skills.
- Project management experience.
- SQL Database experience.
- Experience in transportation logistics, EDI, or IT management is a plus.
Preferred Skills & Experience:
- Familiarity with networking/switching/server hardware.
- A+ and Network+ certifications.
- Proficiency with Windows 10, Windows 11, Server 2016, and Server 2019.
- Experience with Active Directory and Microsoft Office Suite.
- Familiarity with Terminal Servers, Citrix XenApp, Citrix XenDesktop.
- Experience in the trucking industry and ServiceNow.
Additional Requirements:
- Reliable transportation is required for the role.
If you are passionate about technology, customer service, and eager to make a significant impact in a growing company, we would love to hear from you. Apply today!