Location: Knoxville,TN, USA
Overview: We are seeking a dedicated and customer-focused Onsite Specialist to provide technical support to our clients with existing service agreements. The ideal candidate will possess a combination of technical skills and a strong eagerness to learn. While some advanced technical experience is necessary, the role is best suited for individuals who are patient, self-motivated, have strong communication skills, and are able to prioritize tasks effectively without constant supervision. This position involves both desktop and systems administration support. Essential Functions: Manage service requests, incidents, and problems using a ticketing system. Ensure the smooth operation of IT infrastructure on a daily basis. Provide assistance with inbound service calls as needed. Perform advanced troubleshooting and administration of Windows-based applications, operating systems (Desktop & Server), and server roles (AD DS, DHCP, DNS, DFS, Print Server, File Server, Terminal Server, etc.). Administer and troubleshoot Citrix Servers, VMware, and database technologies/software. Troubleshoot WiFi/network issues with advanced technical expertise. Take on any other tasks or duties as assigned by management. Qualifications: Required Education, Experience, and Certifications: Associates degree (or higher) in Computer Science or related field, industry-standard certifications, or equivalent work experience. Previous experience in supporting Windows desktops and/or servers. Strong written and verbal communication skills in English. Preferred Education, Experience, and Certifications: 1 years of experience in customer-facing support or a Call Center environment. Basic networking knowledge. Excellent customer service and communication skills. Project management experience. SQL Database experience. Experience in transportation logistics, EDI, or IT management is a plus. Preferred Skills & Experience: Familiarity with networking/switching/server hardware. A and Network certifications. Proficiency with Windows 10, Windows 11, Server 2016, and Server 2019. Experience with Active Directory and Microsoft Office Suite. Familiarity with Terminal Servers, Citrix XenApp, Citrix XenDesktop. Experience in the trucking industry and ServiceNow. Additional Requirements: Reliable transportation is required for the role. If you are passionate about technology, customer service, and eager to make a significant impact in a growing company, we would love to hear from you. Apply today