Tier 2 Help Desk Technician Our client, one of the world's largest Credit Union's, is looking to add a Help Desk (Tier 2) to join their team onsite in Vienna, VA.
- Fully onsite in Vienna, VA
- This is a W2 Contract we can't do C2C arrangements. Must be legally authorized to work in the United States without a sponsoring employer indefinitely. At this time we can only accept the following: US Citizens, GC Holder, GC EAD, or TN Visas.
Responsibilities
- Perform Tier 1 and Tier 2 diagnostics and troubleshooting for hardware and software issues.
- Provide support for PC, Laptop, and Thin Client devices.
- Accurately document operating procedures and maintain detailed ticket notations.
- Utilize ServiceNow or equivalent ticketing systems to track and resolve IT support requests.
- Manage asset inventory, including scanning, updating, tracking, collection, and ensuring accurate availability of equipment.
- Execute employee moves by performing equipment teardown, installation, and cable management.
- Maintain effective organization and time management to meet deadlines and priorities.
- Work independently or collaboratively in a large group setting as needed.
Requirements
- Must be able to work fulltime onsite in Vienna, VA (this is NOT a remote job)
- This is a W2 Contract we can't do C2C arrangements. Must be legally authorized to work in the United States without a sponsoring employer indefinitely. At this time we can only accept the following: US Citizens, GC Holder, GC EAD, or TN Visas.
- Tier 1 or Tier 2 diagnostics and troubleshooting experience with hardware and software.
- Familiarity with PC, Laptop, and Thin Client devices
- Experience in document operating procedures and adept ticket notation ability
- Experience with ServiceNow or equivalent ticketing system
- Experience with Asset Management & Inventory Control - Scanning, updating, tracking, collection, and overall management of assets to ensure accuracy and availability of equipment.
- Perform employee moves to include equipment tear-downs, installs, and cable management.
- Ability to work independently and in a large group setting
- Effective organizational, planning, and time management
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