Tier 2 Service Desk Technician, Hybrid On-site (NYC area)
: Job Details :

About Us

Founded in 2016, Advisory Solutions is an award-winning managed services provider (MSP) that helps companies develop, implement, and maintain a secure and scalable IT strategy.

We firmly believe there can no longer be a distinction between technology and business strategy. As an IT consulting company that prides itself on versatility, we are tasked with designing IT strategies for various companies and across several diverse industries. While there is no uniform approach to scaling and ensuring maximum reliability, we focus on three pillars: endpoint protection, identity management, and network security. Each of these is incredibly important in its own right, but when properly designed, they inform one another as the basis of a foundational IT strategy.

We are driven by a commitment to excellence, investing in tools like Jamf, Intune, Okta, Google Workspace, and Microsoft 365 to streamline and elevate our services. From zero-touch deployments to cutting-edge SSO solutions, we help our clients navigate and optimize their IT landscapes.

We're looking for a Tier 2 Service Desk Technician to join our NYC-based team in a hybrid capacity, splitting time between remote support and as-needed on-site work at our clients' local offices. If you're a dynamic, self-motivated IT professional with a passion for Macs, Windows, SaaS platforms, and innovative problem-solving, let's talk.

Your Role

This hybrid role blends remote support with on-site technical expertise. You'll be a trusted escalation point for advanced technical issues, collaborating with internal teams and providing in-person client support as needed. From configuring networks to onboarding users, no two days will be the same. You'll also mentor junior team members, helping them grow and thrive in their roles.

What You'll Do

Remote Responsibilities

• Resolve a wide range of technical support issues, troubleshooting macOS, Windows, and SaaS platforms.
• Manage user access, onboarding, and de-provisioning across tools like Okta, Google Workspace, and Microsoft 365.
• Mentor junior technicians, fostering best practices and professional growth.
• Ensure ticket SLAs are met with comprehensive documentation and resolution notes.
• Collaborate with engineers and SMEs to design scalable solutions.

On-Site Responsibilities

• Set up and troubleshoot workstations, tablets, printers, VoIP, and video conferencing systems.
• Configure and maintain networks, including Ubiquiti UniFi and Cisco Meraki setups.
• Diagnose and resolve connectivity and hardware issues at client locations.
• Perform pre-scheduled on-site office hours, offering proactive guidance and technical expertise.
• Serve as a strategic IT advisor, proposing innovative solutions to optimize client environments.

What We're Looking For

• 3+ years of experience in IT support, preferably within an MSP.
• Advanced knowledge of macOS and Windows operating systems in business environments.
• Proficiency with MDM tools like Jamf and Intune.
• Strong grasp of SaaS platforms such as Google Workspace and Microsoft 365.
• Experience with IAM solutions (e.g., Okta, Azure AD) and SSO technologies.
• Excellent troubleshooting skills, strategic thinking, and a willingness to learn.
• Stellar communication skills to distill complex problems into plain language.

Why Join Us?

• Compensation: Salary Range of $85,000 – $90,000
• Benefits: Full medical, dental, and vision coverage, life insurance, and, after one year of employment, 401(k) with employer match plus profit sharing.
• Development: Access to paid certifications (Jamf, Okta, Google, and more).
• Work-Life Balance: Generous vacation time and hybrid flexibility.

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