Location: Martinez,CA, USA
CEdge Software Consultants, an innovative IT consulting firm and a strategic business partner, offers IT solutions to federal and state government, as well as to commercial enterprises throughout the United States. CEdge combines knowledge, experience and professionalism to offer a variety of solutions for your IT needs. We pride ourselves on working as collaborative partners with our clients to understand their business needs and design IT solutions that resonate with both the business and the user. We are currently looking for a Desktop Support Technician to support one of our major clients. Come join our team JOB TITLE: Desktop Support Technician EMPLOYER: CEdge INC LOCATION: Concord,CA Duration: 3 years ComTia Security certification is a must. Secret clearance prefered. Responsible for providing first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution. Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies are required. The ability to multi-task, prioritize and work under pressure are required Be willing to work flexible hours when appropriate. Excellent customer service, verbal and written communication skills are a must. Clearance Required: Secret Clearance, IAT Level 2 Bachelors Degree preferred or 3-5 years prior customer service, call center or help desk experience is required Qualifications:? Clearance Required: Secret Clearance, IAT Level II CompTIA sec Bachelors Degree preferred Minimum 4 year experience in related field WHATS IN IT FOR YOU? Full Benefits Package 10 Days PTO 10 Paid Holidays 401K WHO ARE WE? CEdge Software Consultants is an innovative IT consulting firm, and a strategic business partner. We offer IT solutions to Federal and State government, as well as, Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.