POSITION SUMMARY Essential Duties and Responsibilities: - Respond with a sense of urgency to requests and issues.
- Install and configure hardware and software.
- Respond to tickets in accordance with SLA guidelines.
- Document the help desk request problem solving process through to the final resolution.
- Diagnose, repair, and replace equipment as needed.
- Provide onsite and remote support to end users.
- Resolve all tier support tickets as needed.
- Test new technology assigned by Team Lead / IT Manager
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications: - Must be at least 18 years old
- Valid Driver's License
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- High school diploma or GED preferred.
- Helpful attitude and friendly demeanor
- Able to carefully deal with confidential information.
- Professional and dependable
- Highly knowledgeable on computer and internet skills
- Extremely detail oriented.
- Excellent customer service skills
- Positive attitude
- Maintains a professional appearance.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software.
- Excellent leadership skills.
Education: - Two years of tech support experience
- A+ and Net+ Certification or equivalent
Time Keeping Requirements: - This position is expected to clock in and out for each work shift. There is also an expectation to take a minimum of 30 minutes unpaid meal break before the 5th hour of each shift. If working more than 12 hours in a day, an additional 30-minute unpaid meal break when working more than 12 hours in a day. The second meal break must be taken before the 10th hour in each 12-hour shift.
Physical Requirements: - The position is based in a normal automotive dealership environment. Occasional physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, and lifting and carrying objects over 25lbs. There may be potential exposure to fumes, chemicals, dust, along with high levels of noise. The noise level in the work environment is usually moderately noisy. The position will experience frequent sedentary work, in an office environment. The employee must have visual acuity to determine the accuracy and thoroughness of the work assigned. While performing the duties of this job, the employee may occasionally work near moving mechanical parts or in outside weather conditions. The employee may occasionally be exposed to wet and/or humid conditions, fumes, toxic or caustic chemicals. Subject to weather conditions both inside and outside.
We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.