The Titles Associate is responsible for providing superior customer service and administrative support within the Titles Department. Essential Duties:
- Review Titles and notify customers of additional items needed to complete their title work with the state
- Contact banks and other parties to follow up on titles being mailed and processed
- Answer customer questions related to current loan and title status
- Contact DMVs and banks for information and to verify title and/or registration information
- Prepare title packages
- Work with team to prioritize daily output, assist with various projects
- Updating system to reference current status of titles and loans
- Receive, open and distribute mail
- Perform other duties as assigned
Education & Experience:
- High school diploma or GED equivalent
- 1-3 years of experience in financial services, lending experience preferred
- Prior title experience preferred
- Knowledge of loan lifecycle