Title Express - General Manager - RemoteJob Description
Posted Tuesday, May 7, 2024 at 11:00 PM
The Process Operation Manager is responsible for overall Planning, Organizing, Leading, and Controlling functions of Title Express Operations. The Senior Operations Manager will manage all aspects of the P-O-L-C framework with the goal of leading the department and staff to meet budget, revenue, and customer satisfaction standards. With a thorough understanding of Copart Title Express State Specific policies and procedures, the Process Operation Manager will create a customer-first environment for internal/external clients by offering unique and innovative solutions that meet their needs.
ESSENTIAL DUTIES
- Strong leadership experience with ability to attract, recruit, develop and retain a diverse, high performing team that meets departmental and state guidelines and expectations.
- Create a highly engaged team environment that drives execution, innovation, productivity, and future leaders.
- Ability to manage and navigate a virtual call-center environment consisting of both incoming and outgoing calls.
- Proactively oversees performance of managers and staff to quickly identify and address all opportunities, and take appropriate action.
- Set goals and ensure that each employee is leveraging the tools provided to them to achieve continual success.
- Must immediately raise any concerns that could negatively impact the department, the employees, and/or customers up to the Senior Operations Manager.
- Ability to hold staff consistently accountable with unbiased fairness to help drive performance.
- Possesses a prominent level of integrity in all interactions and decision making.
- Embodies the company's mission, vision, values, and culture.
- Must remain within compliance guidelines for any System Quality Reviews, and Field Quality Reviews.
- Manages team through an innovative, creative, inspirational leadership style.
- Ability to communicate with all levels of leadership throughout the organization with professionalism both written and verbal.
- Be prepared to support local or non-local CAT events throughout the year.
- Any other duties assigned by Senior Operations Manager or a member of upper Management.
REQUIREMENTS, SKILLS & EXPERIENCE
- Minimum of three years' experience as an operations Manager.
- Ability to solve complex problems and issues, utilizing strong analytical skills.
- Ability to develop, recommend and implement plans for continuous process improvement.
- Exceptional customer service skills and experience.
- Knowledge of vehicle title processing and state requirements.
- Experience managing fully remote and/or hybrid teams.
- Proficient in all areas of Microsoft Office.
PREFERRED SKILLS & EXPERIENCE
- Minimum of one year call center experience.
- Experience working with financial institutions.
- Ability to accurately and quickly generate and assess reporting data.
- Successfully leading large teams up to 100+ including hourly and salaried employees.
- Bachelor's Degree in associated field.
For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a job when your coworkers are like family - it's like coming home.
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