Location: Springfield,MO, USA
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
This is a work from home position for candidates who reside in the state of Texas and Missouri. Must be in the San Antonio/Austin area or Springfield/Branson. Due to business constraints, candidates outside the state of Texas will not be considered for this position and should not apply. Successful candidates must be able to report to one of our Texas locations for new hire paperwork on day one and meet our work at home requirements (see below).
Our next new hire training class is scheduled to start on November 22nd, 2024.
How You'll Shine
As an Inbound Reservations Agent, you'll make booking vacations a breeze for owners. First, you'll learn everything you need to know about our timeshare products, brands, resorts, and destinations. Then you'll have the option to work from home, taking calls from owners who are excited to plan their dream getaways.
Though no two days are the same at Wyndham Destinations, you'll have the opportunity to:
* Make reservations for owners
* Troubleshoot reservation issues and help owners change or cancel existing reservations
* Ask discovery questions to learn more about owners' vacation preferences
* Become an expert on our resorts, amenities, and destinations
* Check resort availability and suggest alternative dates or accommodations if needed
* Confirm reservation details to ensure accuracy and explain policies
* Educate owners about vacation insurance and points protection
* Provide assistance with additional travel planning
* Answer questions about the vacation club product and how it's used
You will start your career in the Reservations department to master this role. Based on your performance, you will have the opportunity to transition into dual branding or an elevated que to grow your career and help put the world on vacation.
Pay and Schedule:
* $16.50 per hour
* Training schedule (4 weeks): 8:00am - 5:00PM CST
* Initial schedule after training: 12:30pm - 9:00pm CST during the week and 10:30am -7:00pm CST on weekends and some holiday.
* A specific 40-hour schedule will be given in training
What You'll Bring
* Passion for travel and hospitality
* Good listening and conversational skills
* Ability to quickly build rapport with customers
* Willingness to work evenings, weekends, and holidays
* Six months of customer service or sales experience
* Basic computer skills
* A high school diploma or GED
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
* Medical
* Dental
* Vision
* Flexible spending accounts
* Life and accident coverage
* Disability
* Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
* Wish day paid time to volunteer at an approved organization of your choice
* 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
* Legal and identify theft plan
* Voluntary income protection benefits
* Wellness program (subject to provider availability)
* Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ...@travelandleisure.com, including the title and location of the position for which you are applying.