Location: Lenoir City,TN, USA
DescriptionSummary Briefly describe the job's primary purpose or contribution to the department or organization.The Quality Assurance Manager is responsible for the development, maintenance and continuous improvement of the company's Quality Operating System (QOS) to assure that all of our products are manufactured to the highest industry quality standards suitable for the intended use and in compliance with all applicable standards.Essential Duties and Responsibilities List the job's essential or most important functions and responsibilities. Include all important aspects for the job whether performed daily weekly, monthly, or annually and any that occur at irregular intervals. Promoting quality achievement and performance improvement throughout the organization. Develop, implement, communicate and maintain a quality plan to bring the Company's Quality Operating Systems and Policies into compliance with quality system requirements. Establishing standards and clearly defined quality methods for staff to apply. Defining quality procedures in conjunction with operating staff. Setting up and maintaining controls and documentation procedures. Monitoring performance by gathering relevant data and producing statistical reports used to drive continuous improvement efforts. Effectively interact with R&D, Product Development, Manufacturing Engineering and Production teams to maintain product supply and help introduce new products Working with purchasing staff to establish quality requirements and systems of compliance from external suppliers. Ensuring compliance with national and international quality standards and appropriate legislation. Ensuring product/process tests and procedures are properly understood, carried out and evaluated and that product/process modifications are investigated if necessary. Liaising with dealers and ensuring the execution of corrective action and compliance with dealer and retail customer specifications. Organize and manage quality assurance function in close co-operation with the dealers and with the Plant Management Leadership team. Identifying relevant quality-related training needs and delivering training. Collating and analyzing performance data (e.g. COQ) and charts against defined parameters. Writing technical and management systems reports. Bringing together staff of different disciplines and driving the group to plan, formulate and agree on comprehensive quality procedures. Persuading reluctant staff to change their way of working to incorporate quality methods. Manage and maintain the Company's quality inspection and product release programs for incoming and in-process materials and components, processes and finished goods. Formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to the QA/QC. Setting QA compliance objectives and ensuring that targets are achieved. Maintaining awareness of the business context and company profitability, including budgetary control issues. Assessing the product specifications of the company and its suppliers, and comparing with customer requirements. Other duties may be assigned.RequirementsQualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience: Bachelor's Degree in an applied science or engineering field.Required: 5-7 years prior experience in Quality Assurance Management - Preferred, but not required: 5 years in marine.Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Other Qualifications: Include Certificates, Licenses, Registrations and other skills/abilities/qualifications not listed above.Experience with ISO 9000 or equivalent quality system development and operation.Lean / Six Sigma certification with proven project management success.ASQ Quality Manager Certification.Experience in quality system audits.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Use the drop-down boxes to select the appropriate response to each area. Continuous/C = 67-100%, Frequent/F = 33-66%, Occasional/O = 33%, None/N Sits 5 hours Stands 3 hours Walks 1 hours Drives 1 hoursEmployee Lifts and/or Carries: type amount of weight in each area Maximum: 50 (lbs) Frequently: 10 (lbs) Occasionally: 50 (lbs)Employee uses Hands for repetitive activities: Simple Grasping: Right, Constant Left, Constant Pushing/Pulling: Right, Constant Left, Constant Fine Manipulation: Right, Constant Left, ConstantEmployee uses Feet for repetitive activities: Right: Occasional Left: OccasionalEmployee is required to perform these activities: Bending At Waist: Frequent Squatting: Frequent Climbing Ladders, Stairs: Frequent Kneeling On Ground: Frequent Reaching Above Shoulder: FrequentWork Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job (ie; heat/cold, dust/dampness, height; chemical; noise) PPE requirements are included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work near moving mechanical parts; Fumes or airborne particles; Vibration; Toxic or caustic chemicals; Outdoor weather conditions; Typical 10 hour work days, frequent overtime required.CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.Motivation: Measures self against standard of excellence.Quality: Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.Attendance/Punctuality: Is consistently at work and on time.Dependability: Takes responsibility for own actions.