Location: Parsippany,NJ, USA
Work and Perks
Personalities are welcome here.
You don't just serve our customers amazing food and drinks, you help make sure they have a pleasant and smooth pick-up experience.
So what does it take to work with us?
We already mentioned having a great personality. Throw in integrity, a relentless drive for excellence and a commitment to always doing what's right and you've got our interest.
What we offer:
* 50% dining privilege
* Fast-paced, fun environment
* Open-door communication
* Ability to advance your career
* Health benefits
Requirements and Qualifications
* Arrives to work on time as scheduled in full uniform
* Utilizes standard greetings and telephone etiquette when addressing and speaking with Guests via phone
* Greets Guests and delivery drivers in a warm and friendly manner while also acknowledging all Guests that come within five feet
* Follows the To-Go steps of service as defined in the training materials
* Provides the highest level of service by adhering to all Miller's Ale House service standards
* Works directly with other Team Members to ensure all Guest needs are fulfilled in a timely manner
* Ensures menu knowledge to address Guests' questions, including food allergy issues, while ensuring order accuracy
* Maintains a neat and organized work areas to include proper food handling and sanitation protocol
* Ensures work areas are stocked and ready for the next scheduled To Go Specialist, as well as cleanliness of work area upon departure
* Notifies Management immediately of any potential issue with Guests, Team Members, and/or long ticket times
SAFETY & SANITATION
* Washes hands every 30 minutes throughout the shift
* Serves all food and alcohol within accordance of company standards and state service requirements
* Maintains clean and sanitized work areas
* Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard
TEAMWORK, SKILLS AND EDUCATION
* Supports other Front of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member's responsibility
* Positively communicates with other Team Members and Management to keep one another informed
* Provides exceptional service throughout the entire shift
* Possesses strong communication skills and the ability to work alone as well as with a team
* Ability to multitask and work in a fast-paced environment
* Ability to work with numbers and handle cash
* Basic reading and handwriting skills with ability to operate the restaurant point-of-sale software
* Must be a minimum of 18 years of age unless otherwise dictated by state law
* Sets up Team Members for success at shift change by ensuring side work and stations are properly stocked
PHYSICAL DEMANDS
The To-Go Specialist is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:
* Remain standing for extended periods of time
* Bending, squatting, and lifting, up to 20 lbs., for short distances
* Ability to work with varying noise levels
* Frequent communication with Managers, Team Members and Guests. Must be able to exchange accurate information in these situations.