Job Description: SUMMARY Support the Toll Management product by monitoring vehicle enrollment, handling violation disputes, and resolving customer service issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Monitor reporting and resolve issues with vehicles enrolling on the Toll Management product.
- Add, enroll, update or unenroll vehicles from the US and 407 toll program.
- Work with team members to complete the enrollment process
- Work with other team members to complete monthly invoice errors prior to due date and client billing.
- Investigate and respond to driver/client inquires regarding the Toll Management product, process, transponder requests, and toll violation dispute status.
- Review Sales Force requests upon receipt. Respond to and resolve Sales Force requests promptly and within the ECD to deliver excellent customer service.
- Monitor toll violation volume to identify trends with vehicle enrollment or jurisdictional changes that may impact our vehicles on the program.
- Collaborate with other departments as necessary to further develop product or improve operational procedures
SUPERVISORY RESPONSIBILITIES None
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High attention to detail and process oriented, handle multiple tasks simultaneously
- Strong customer service, problem solving skills
- Ability to work in a fast paced, high volume environment
EDUCATION and/or EXPERIENCE - One year office or customer service experience
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Writing
- Typing on a computer
- Using telephone
- Reading very small print
- Manipulating stacks of paper
- Reaching and Bending
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EEO Statement Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.