Location: Littleton,NH, USA
Job Overview
Provide excellence in customer service with regard to tool repair and shipping procedures. Technically assists customers with tool components and inputs all information into computer.
First Shift
Hours: 7:00AM to 3:30PM
Days: M-F
A Day In The Life
* Talk with customers by phone, schedule, and place tool repair orders on the computer.
* Place orders and determine pricing for new replacement tools.
* Maintain the Burndy Tool Maintenance System files.
* Maintain and distribute sales drawings.
* Assist with receiving in of customer returned tools.
* Develop Continuous Improvement projects.
* Perform preliminary tests on tools repaired to determine estimates.
* Create outbound shipments for repaired tools.
* Prioritize repairs for the tool repair technical team.
* Provide reporting on tool repair aging, revenue, and repair throughput.
What will help you thrive in this role?
* Two to four years related experience and/or training; or equivalent combination of education and experience.
* SAP experience a plus
* MS Office proficient
* Excellent communications skills
* Prior Customer Service experience preferred
Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Electrical Solutions
Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.