Location: Cambridge,MA, USA
Job: Tour Consultant
Division: Tours For Girls
Start date: December 2024 or January 2025
Location: Boston, in office-hybrid
Hiring Manager: Johanna Regan & AMK Kline
Your Opportunity:
EF Tours for Girls is gearing up to grow 5x through expanding the marketplace to include cohorts of girls who will benefit by traveling abroad together. Our vision is for girls to break free from societal constraints, discover their own strengths, and foster a sense of independence, inspiring them to become fearless leaders and explorers for tomorrow. We believe that girls who travel the world, become the women who change it. We are looking for the perfect candidate who can help us expand in both our core business and new consumer segments.
As Tour Consultant, you'll oversee a geographic territory in the United States and run it like it's your own business. Your mission? To inspire leaders of girl groups such as Girl Scouts, Girls Who Code, Girls, Inc, Girls Soccer teams to show their girls the world, serving as their partner to create international travel programs for their groups. In this sales role, you'll work at its intersection with marketing, customer retention, operations, and product innovation, to name a few. To achieve success, you'll create your territory's roadmap to sustainable growth, resolve business challenges, and work with a diverse set of colleagues from across the world that will result in a beautiful customer experience. Our sales strategy emphasizes long-term relationships and consultative conversations. We will onboard you, train you, and support your continued career development.
What You'll Do:
* Manage and grow a geographic territory of existing and prospective clients through a high volume of phone calls (50-60 per day on average) and strategic outreach
* Work with group leaders to launch international travel programs
* Strategically prospect, generate leads and follow up on leads to acquire new customers
* Run your territory like a business-identifying, developing and executing opportunities to drive growth
* Forecast and hit key account metrics (monthly and quarterly sales projections and goals)
* Refine your sales techniques and support customers through email, phone, online presentations, and in-person meetings
* Coach group leaders to build and execute successful tour promotion for the international travel programs at your schools
* Collaborate and strategize with the Customer Success team to ensure a smooth customer experience and overall growth in your territory
* Field incoming phone calls from teachers across the organization to help with tour related questions or events
* Support the emergency line during work hours while teachers are traveling during peak times
Who You Are:
People from all different professional and educational backgrounds have thrived in this role. Here's what they have in common-sound like you?
* You're eager to start, or expand, your career in sales with a role that offers real responsibility and accountability
* You're fiercely competitive, in a nice, team player sort-of-way
* You're a great persuasive communicator and natural networkers who loves talking to people
* You don't subscribe to the phrase, that's not my job
* You nail the details while moving quickly, never losing sight of the big picture
* You know that you can sell and you're not afraid to prove it
* You want to be part of a team that motivates and inspires you
* Going above and beyond is the only way you do things
* You believe in the Tours for Girls mission to create more women leaders
Why you'll love working here: Perks, Benefits, and more! This is the most fun, high caliber place you'll ever work. Ask any employee why they love EF (whether they've been here 10 minutes or 10 years) and they'll probably tell you the same thing: it's the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support. In addition, you can expect:
* Paid International Business Travel opportunities
* Eligibility for our Workplace Flexibility Program: This role is based in our beautiful downtown office, with up to two days working from home per week with our pilot hybrid work model
* Commitment to professional growth: robust monthly calendar of trainings and workshops
* Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
* 25% company match on your 401(k) contributions
* Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
* Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
* Access to fertility care and family-building support
* Wellness benefits and a yearly fitness reimbursement
* Frequent social and learning events, including access to our employee-run EFinity groups
* Robust Employee Assistance Program
* Tuition reimbursement
* Tenure-based sabbatical eligibility
* EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)
* Discounts at local venues and businesses
About EF Education First
Some companies are in the Business of Technology. Others are in the Business of FinanceSportsOr Soft Drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. We're in the Business of Understanding. For over 60 years we've been the leader in international educational programs and culturally rich travel experiences with the power to change how people think, feel and act. The programs we deliver open the world to students and travelers in ways that challenge biases, overcome barriers, and pave the way for a more understanding world. You'll find us working across more than 50 countries, with offices in some of the world's greatest cities - each one filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it's what we do with it - building greater understanding, breaking down barriers, and creating a better worldthat makes all the difference.