Tour GuideThe Tour Guide role is responsible for engaging guests in each destination through a series of explorations and adventures throughout the National Parks. As a Tour Guide you are responsible and accountable for all land explorations, transfer operations, and brand ambassadorship & representation. The Tour Guide is the most visible advocate for guests and is responsible for creating a fun atmosphere while always engaging guests and socializing throughout the land exploration.This role has a very high level of guest interaction and can be very demanding, with long hours. The role requires an energetic and creative person with extraordinarily polished communications & social skills, a collaborative team spirit and a passion for guest satisfaction.
Responsibilities - Lead guests through their daily National Parks explorations while acting as a company representative and brand ambassador.
- National Parks Regions: Yellowstone, Glacier, Grand Teton
- Provide narration and commentary throughout the National Parks, giving accurate and relevant information and facts about the parks, history, nature, and wildlife.
- Effectively communicate with guests about the schedule, weather, and activity levels.
- Create daily programs to give to guests to explain what each day entails.
- Create and execute entertainment, such as trivia and games, on board the motorcoach.
- Accompany guests who choose to stay back from excursions.
- Assist guests with minor medical attention.
- Accommodate all reasonable guest requests.
- Socialize with guests at every opportunity.
- Communicate with home office frequently, including completing daily reports, relaying information about early guest departures (if applicable), or changes in schedule/plans.
- Prepare materials for turnaround day.
- Monitor and evaluate performance of vendors, coach companies, and guides and send feedback to home office.
Requirements: - Previous National Parks Tour Guide experience.
- Significant experience in hospitality, tourism, and/or event management.
- Extremely strong communication skills.
- Excellent time management skills and attention to detail.
- Excellent social skills.
- Strong critical thinking skills.
- Strong sense of production and presentation.
- Enthusiastic, confident and can-do attitude.
- Basic knowledge of audio/visual equipment.
*Job sites across the nation.