Salary Range: $93.44 per call (One call = 4 hours)POSITIONPart Time Tour GuideDepartment:Concert HallsRole Overview:Reporting to the Guest Experience Manager, Tour Guides serve as ambassadors of Lincoln Center for thousands of visitors each year from around the globe and provide 30-90 minute unscripted Guided Tours of Lincoln Center's 16-acre campus. Tour Guides conduct tours of Lincoln Center for the general public, private groups, school groups, and specialty tours as needed.What you'll get to do here:Inform guests about the historical, artistic, architectural, and educational aspects of Lincoln Center and provide information about daily events and performances. Guides translate hard facts about Lincoln Center into engaging stories to produce unique guest experiences, cultivate new patrons, and promote events and the Lincoln Center brand.Guides are called to work on an as-needed, per-call basis, which requires flexibility in hours/scheduling. Tour Guides may be required to give up to four tours in a day. Successful completion and passing of a rigorous training program is required with ongoing professional development throughout a Tour Guide's tenure.Wages and other terms and conditions of employment for Tour Guides are controlled by a collective bargaining agreement between Lincoln Center and Local 32BJ SEIU. Guides will become members of the union after a probationary period.Qualifications:
- Enthusiasm for the performing arts, visual arts, and history of New York is a must. Background in the arts, education, or guided tours preferred.
- Ability to memorize and relay detailed factual information in an engaging manner.
- Demonstrated experience in customer services orientation, problem solving, and ability to remain calm under pressure is essential.
- Excellent communication skills, and aptitude for fostering meaningful connections with diverse audiences, especially younger audiences.
- Attention to detail, punctuality, flexibility, patience, and professionalism required.
- Dedicated team player who adapts easily to rapidly changing environments and situations.
- Experience working with audiences of varied abilities and special needs preferred.
- Bilingual in English and Spanish or Mandarin preferred.
- Ability to meet the physical requirements of the position.
- Must be accessible by e-mail for timely exchange of work-related information.
What is Lincoln Center for the Performing Arts?Lincoln Center for the Performing Arts (LCPA) is the world's leading performing arts center in the heart of New York City. In these times of heightened anxiety and vigilance, we are holding on to the important role the arts play in our lives: they nourish our hearts and minds, teach us valuable lessons and critical skills, and help us create community. We are resolved not to lose sight of what connects us, and we hope you will consider joining our talented, diverse team.We are:1. The manager of the Lincoln Center Campus.- We are part of 16 acres of activity and one of eleven amazing resident organizations2. A leading Arts Presenter.- We curate a number of series showcasing music, dance, and theater3. An Education Hub.- We have reached 20 million students, educators, principals, and community membersWho are our people?Lincoln Center is a diverse team of dreamers, collaborators, and entrepreneurs who use unique platforms in the heart of New York City and beyond to advocate for the transformative impact of artistic experiences.Lincoln Center People imagine and create in concert with this mission by founding President John D. Rockefeller III - The arts are not for the privileged few, but for the many. Their place is not on the periphery of daily life, but at its center. Lincoln Center welcomes applicants from all sectors who agilely solve problems, show up as they are, and can't stop innovating.What's the news? WHAT'S NEW (FALL/WINTER EDITION)Highlights from the Summer Season
- Celebrating Art, Community, and Resilience Post-COVID: Summer for the City Returns to New York For A Second Year
- Vibrating Haptic Suits Give Deaf People a New Way to Feel Live Music
- The True Winners and Losers of the Las Culturistas Culture Awards
- Her Symphony Reclaims an Ancestral Story, and Classical Music
Campus Happenings
- Lincoln Center Names Conductor for Reimagined Mostly Mozart Orchestra
- Henry Timms Wants to Tear Down Walls at Lincoln Center
- Lincoln Center Presents to Continue This Winter/Spring With Expanded Free and Choose-What-You-Pay Performances
- The 2024 Tony Awards Will Be Hosted at Lincoln Center
Legacies of San Juan Hill
- Before Lincoln Center, San Juan Hill Was a Vibrant Black Community
- Lincoln Center Launches San Juan Hill Project Digital Hub To Remember the Lost Urban Neighborhood
- Lincoln Center lanza plataforma para rescatar la cultura de un barrio negro
Who is our President and CEO?Henry Timms is the co-founder of #GivingTuesday and the co-author of New Power.Join us!It is the policy of Lincoln Center to ensure equal employment opportunity without discrimination or harassment on the basis of race, creed, color, national origin, sex, age, religion, disability, marital or civil partnership/union status, familial or caregiver status, alienage or citizenship status, sexual orientation, gender identity or expression, pregnancy, military or veteran status, genetic information, predisposition, or carrier status, unemployment status, domestic violence, sexual violence, or stalking victim status, or any other characteristic protected by federal, state, or local law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.