Location: West Middlesex,PA, USA
THE POSITION
The Department of Transportation is currently looking for a Tourist Information Counselor to join their team. In this role, you will be responsible for providing the motoring public who visit Welcome Center facilities with top-notch information and resources to help them plan their travels effectively and accurately. Don't miss out on this opportunity - submit your application today!
DESCRIPTION OF WORK
As part of this role, you will be responsible for delivering exceptional customer service to various stakeholders of the PennDOT Welcome Center, including the traveling public, tourism industry partners, internal customers, employees, and vendors. Your main focus will be to provide travelers with essential information to enhance their experience while visiting Pennsylvania, such as directions and recommendations for hotel accommodations to promote travel throughout the state.
Enhance PennDOT's tourism outreach initiatives and cultivate stronger relationships with industry partners by organizing special programs, conducting information tours, participating in travel shows, and coordinating related events. Additionally, you will be expected to assist with other travel-related tasks as assigned by your supervisor or division manager to support the overall objectives of the Welcome Center Division.
Maintain proactive and well-informed communication practices to streamline Welcome Center Division operations effectively. Collaborate closely with the Tourist Information Supervisor to address any inquiries, issues, or suggestions related to the Welcome Center staff and operational processes. By fostering open communication channels, you will contribute to the continuous improvement of customer service standards and operational efficiency within the division.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
* Part-time Temporary on call employment.
* Shifts vary and working hours are based on operational need.
* Work hours are 9:00 AM to 5:30 PM, with a 30-minute lunch.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
* One year of experience in work involving public contact; or
* An equivalent combination of experience and training.
Additional Requirements:
* You must be willing and able to work in and commute to Mercer County PennDOT Welcome Center: I-80 Eastbound, Mile East of PA/OH Border, West Middlesex, PA.
* You must have the ability to be on call between 7:00 AM - 7:00 PM, seven days a week, (currently hours are 9:00 AM - 5:30 PM).
* You must have the ability to report to work within 1-hour of being called in.
* You must have front facing public contact experience.
* You must have one year of work experience involving public contact.
* You must have experience working with computers.
* You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing
* You must be able to perform essential job functions.
Preferred Qualifications (not required):
* Five or more years of full-time experience in work involving front facing public
* High school diploma or equivalent
How to Apply:
* Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
* Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
* If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
* Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
* Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ...@pa.gov.
Telecommunications Relay Service (TRS):
* 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this short video!
See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little extras that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
* Eligibility rules apply.
01
How many years of full-time experience in work involving public contact do you possess?
* A. 1 year or more
* B. 6 months but less than 1 year
* C. Less than 6 months
* D. None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services link. For more information on foreign education credentials, please visit Info/Pages/default.aspx#q3 and click on Other Information.
* A. 30 credits or more
* B. 15 but less than 30 credits
* C. Less than 15 credits
* D. None
04
Additional Requirement - This position is located in the Mercer County PennDOT Welcome Center: I-80 Eastbound, Mile East of PA/OH Border, West Middlesex, PA. Are you willing and able to work in and commute, to this location?
* Yes
* No
05
Additional Requirement - Would you be available to be on call between 7:00 am to 7:00 pm, seven days a week? Currently hours are 9:00 am to 5:30 pm.
* Yes
* No
06
Additional Requirement - Would you be available to arrive at I-80 Eastbound, Mile East of PA/OH Border, West Middlesex, PA within an hour's notice of being called in for a shift?
* Yes
* No
07
Additional Requirement - If your home address is more than one hour away from the Welcome Center location, will you be able to explain how you plan to report to work within the one-hour requirement? If your home address is less than one hour away from the Welcome Center location, please respond Yes .
* Yes
* No
08
Additional Requirement - Have you worked a front facing customer service position?
* Yes
* No
09
Additional Requirement - Do you have experience working with computers?
* Yes
* No
10
Additional Requirement - Do you have work experience in answering phone calls, fielding questions, and directing callers to appropriate staff?
* Yes
* No
11
Additional Requirement - Do you have work experience in composing emails in response to customer questions and issues?
* Yes
* No
12
Additional Requirement - Do you have customer service experience including direct contact with individuals that involved greeting them; directing their inquiries; and providing solutions to issues and concerns?
* Yes
* No
13
Additional Requirement - Do you have work experience in accurately compiling and tracking office activities and inventories in reports?
* Yes
* No
14
Additional Requirement - Do you have work experience in data entry that included inputting and typing information on a keypad or keyboard?
* Yes
* No
15
Additional Requirement - Do you have work experience in collecting and cataloging files in alphabetical or numerical sequences?
* Yes
* No
16
Preferred Qualification: How many years of full-time experience in work involving front facing public contact do you possess?
* A. 5 years or more
* B. 2 years or more
* C. 1 year or less
* D. None
17
Preferred Qualification
What is your highest level of education?
* A. Master's Degree or greater
* B. Bachelor's degree
* C. Associate's Degree
* D. Some college
* E. High school diploma or equivalent
* F. Other
* G. None
Required Question
Agency Commonwealth of Pennsylvania
Address 613 North Street
Harrisburg, Pennsylvania, 17120
Website