Location: West Middlesex,PA, USA
THE POSITION
Are you enthusiastic about tourism, skilled in leadership, and eager to improve the visitor experience while showcasing our region? If so, step into a role that creates remarkable moments for every guest at Pennsylvania's Welcome Centers. If you enjoy assisting others, sharing happiness, or making someone's day a little brighter, think about applying now! This might just be the perfect opportunity for you.
DESCRIPTION OF WORK
In this role, you will oversee the operations of the PennDOT Welcome Centers. Your team will deliver precise, efficient, and helpful information and resources to travelers utilizing the Welcome Center facilities, aiding them in their travel planning. You will act as a representative of the Commonwealth of Pennsylvania by warmly greeting and assisting visitors, while also maintaining a comprehensive understanding of the state's highways, transportation networks, public and private attractions, recreational areas, events, weather conditions, accommodations, and tourist sites, ensuring that guests receive relevant printed materials.
Additional duties involve public relations, support of internal and external communications to improve operations, quarterly meetings surrounding events, programs and services, and more!
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
* Full-time employment, 40 hour work week
* This position works a 6-week rotating schedule. Days and hours can vary from Sunday to Saturday
* Temporary hours of operation are 9:00 AM to-5:30 PM.
* Salary: In some cases, the starting salary may be non-negotiable.
* You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
* One year as a Tourist Information Counselor; or
* Two years of experience in work involving public contact; or
* An equivalent combination of experience and training.
Additional Requirements:
* You must be able to perform essential job functions.
Preferred Qualifications (not required):
* Supervisory experience.
How to Apply:
* Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
* If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
* Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
* Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
* Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ...@pa.gov.
Telecommunications Relay Service (TRS):
* 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this short video!
See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little extras that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
* Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a Tourist Information Counselor for one or more years full-time?
* Yes
* No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How much full-time experience do you possess in work involving public contact?
* 2 years or more
* 1 but less than 2 years
* Less than 1 year
* None
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How much college coursework have you completed?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services link. For more information on foreign education credentials, please visit Info/Pages/default.aspx#q3 and click on Other Information.
* 60 credits or more
* 30 but less than 60 credits
* Less than 30 credits
* None
06
Preferred Qualification - Please indicate your level of supervisory experience.
* Six years or more
* Three to five years
* Two years or less
Required Question
Agency Commonwealth of Pennsylvania
Address 613 North Street
Harrisburg, Pennsylvania, 17120
Website