Location: Norfolk,VA, USA
As a Service Desk Specialist, you may look forward to:
* Using automated tools to image workstations to departmental specifications
* Installing any client software or applications as needed
* Physically moving each completed system to the assigned office location
* Migration of user data, settings and applications from old hardware to new hardware
* Assisting with the migration and integration of newly acquired companies into the organization
* Verifying that users have access to any network resources as required
* Providing basic instruction to user as needed
* Removing and retiring old systems as required
* Providing updates for inventory controls
* Providing antivirus management and support
* Installing, upgrading and troubleshooting all computer hardware and software
* Setting up and testing workstations, peripherals, and printers for Windows and/or MAC environments
* Performing onsite analysis, diagnosis, and resolution of complex desktop problems for end users
* Recommending and implementing corrective solutions, including offsite repair for remote users
* Implementation of performance upgrades to computers, including the installation of CPUs, I/O and NIC modules, hard drives, RAM, etc.
* Updating and maintaining an inventory of all computers, monitors, keyboards, hard drives, modems, network cards, and other components and equipment
* Accurately documenting instances of desktop equipment or component failure, repair, installation, and removal
* Logging all hours in time tracking system in order to assess workflow process
* Performing other duties as assigned
* Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).
You are a person that (required skills):
* Is a team player who can also work independently
* Is able to interact effectively and professionally with all employees, staff and service providers and have a team player attitude
* Are flexible with work hours as business needs arise
* Has working knowledge of Operating Systems - Windows XP/7, MAC OS
* Has proven ability to troubleshoot complex issues as they relate to Microsoft Desktop Operating Systems
* Has at least 3 years in an IT support position (technical help desk/support center, end-user training, etc.) with at least 2 years in a formal help desk organization
* Has excellent oral and written communication skills
* Has excellent listening and troubleshooting skills
* Is committed to consistently providing superior customer service
* Has the ability to multi-task and prioritize work
* Has a thorough understanding of PC hardware and OS architecture
* Has proven proficiency in using and supporting Microsoft Office products
* Has experience using various types of remote control and call-tracking support tools
* Is able to lift a minimum of 40lbs, which will be required for moving various types of hardware (laptops, desktops, monitors, etc.)
Physically you can anticipate to:
* Express or exchange ideas by means of the spoken word via email and verbally
* Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time
* Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
* Not substantially exposed to adverse environmental conditions
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.