Trade Floor Deskside Support Engineer
: Job Details :

Must-Haves:

• 8+ years of experience in desktop support
• Experience working on trading floor or asset management company for troubleshooting Bloomberg, etc.
• Experience supporting PC computers/laptops, completing tickets related to iPhone issues (predominately Apple and some Android)
• Experience with Group Policy Objects (GPO), scripting, and Azure
• Experience troubleshooting MS Office Suite products (MS O365, MS teams, Excel, Word)
• Experience with working with Intune
• Experience working in a ticketing system (ServiceNow preferred)
• Experience with in-person customer service when troubleshooting/completing IT tickets

Day to day

• For 30/hr, our client is looking for a Deskside Support Engineer to join their tier 2 team in their Stamford headquarters on the trading floor. This role is crucial for providing high-quality support for the Stamford office, including C-suite interactions and other employees across locations from London to NYC. This role involves troubleshooting tickets, new hire onboarding, desktop builds, phone setups, new hire applications, and customer service calls. This engineer will work in a Windows/PC environment, requiring strong Office 365 troubleshooting skills. They also will be in charge of ordering POs and managing the process from order to disposition. The ideal candidate is a proactive thinker with excellent customer service skills, capable of providing high-quality support.