- Support Equities Front Office Traders, Middle Office Users and Compliance on the trading floor.
- Monitor trading system and FIX network connectivity.
- Troubleshoot real-time trading issues and investigate compliance inquiries.
- OMS and/or EMS knowledge and understanding.
- Communicate major incidents to stakeholders.
- Communicate and escalate issues to vendors.
- Gather requirement from traders and document for tracking and prioritization.
- Provide business specification to vendor and development teams to build the enhancement.
- Share business workflow with support & QA team to strengthen regression test suite.
- Maintain knowledge base, support scripts, documentation and procedures.
Equities business (i.e. US Market Making, ETF, Electronic Trading, Global Program Trading, Options).