Position Summary Primary trade and technical support resource during APAC and EMEA trading hours (8:00PM to 4:00AM Central). First-line responder covering trading in global securities via our proprietary platform for international clients in a fast-paced and rapidly growing environment. This position will be mainly remote, but a hybrid work schedule may be occasionally necessary. Responsibilities
- Provide 1st level, comprehensive support to trading application users.
- Handle support requests via phone, email and direct messaging, with an emphasis on timely response.
- Create, modify, and maintain user logins and account configurations within WEX systems.
- Act as primary resource for platform support bridging US/APAC/EMEA market hours and oversee a daily handoff to UK-based support staff.
- Work with vendors (Exchanges, ECNs, etc.) to resolve production issues.
- Occasionally work with developers to improve software and troubleshoot problems.
- Maintain documentation of support processes, ongoing technical issues, and workarounds.
- Work on special projects as necessary.
Qualifications
- Must have proven ability to manage multiple tasks effectively.
- Must have excellent customer support and communication skills.
- Must have an understanding of trading industry concepts and terminology.
- Prior experience supporting APAC and/or EMEA marketplaces and listed securities strongly preferred.
- Troubleshooting experience in financial trading applications, such as Reuters, TT, PATS, Bloomberg, and GL Trade.
- Need to be very comfortable working independently, with limited opportunities for real-time collaboration with other support staff.
- Self-motivated, decisive, energetic and results oriented.
About WEX Headquartered in Chicago, Wolverine Execution Services (WEX) is an independent broker-dealer specializing in the execution of equities, options and futures for institutional investors. WEX offers clients multiple venues for execution including a proprietary electronic trading platform, algorithms, direct floor access, and an agency brokerage desk. Leveraging expertise in trading technology and risk management, WEX provides clients with anonymity, superior execution and order management in all asset classes, delivering exceptional solutions for both technical and institutional trading styles. For more information visit www.tradewex.com. ⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Why Wolverine? Wolverine Culture: Our flat organizational structure promotes teamwork across the Firm and offers easy access to senior staff (don't worry, they won't be wearing a suit either). While we work exceptionally well as a team in the office, our bonds are further strengthened through company events, activities and giving back. Volleyball, soccer, hockey, 5K runs, picnic, parties, and trivia nights provide friendly competition and build better relationships. By getting out of our usual environment and doing out-of-the-ordinary things together, we foster creativity and broaden our imaginations to accomplish new challenges.
Wolverine Benefits: • Highly competitive salary & bonus opportunity • Generous paid time off and flexible scheduling • 100% coverage of medical, dental, vision, life, and disability benefits for single coverage • Generous Paid Parental Leave • Retirement Plans: 401K and Roth 401K • Profit sharing plan • Long- and short-term disability
Perks of being at Wolverine: • Free breakfast and lunch from our in-house kitchen with rotating menus (including snacks!) • On-site gym with a subsidized membership • Frequent company outings • Opportunity to give back to organizations that help individuals in need in the Chicagoland area
Professional Development: • In-house education team - classes and resources are offered for continuous learning opportunities • Mentorship Program through your first six months of employment
About Us: Founded in 1994, the Wolverine companies comprise a number of diversified financial institutions specializing in proprietary trading, asset management, order execution services, and technology solutions. We are recognized as a market leader in derivatives valuation, trading, and value-added order execution across global equity, options, and futures markets. With a focus on innovation, achievement, and integrity, we take pride in serving the interests of both our clients and colleagues. The Wolverine companies are headquartered in Chicago with an office in New York and a proprietary trading affiliate office located in London.